Smart-home consulting, with the majority of clients in the security and smart-home industry, emphasis on new product innovation, integration, and successful end user experiencePartnership with B2B and D2D sales channels to incorporate traditional and proven installation practices to attain a low cost/high profit divisionProduct testing of residential security panels, peripherals, and back end CRM applicationsInfluential in creating introductions and relationships with various IoT products and partnerships

With former industry leader and business partner, conceived a security company that focused on an avant-garde model of sales, without the “door to door” experienceGenerated new avenues of sales through internet marketing, SEO, DIY platforms, as well as other non-traditional tactics for sales production with focus on low overhead/high profit RMR modelsBrinks dealer 2013-2020

Worked with Water Districts and municipalities to ensure water saving methods utilizing smart home devicesIn conjunction with engineers, designed, developed and tested a Gen 2 product with a 70% lower creation cost with same smart home functionality as original productDirected an infrastructure of installers and service technicians in national marketsRevamped the training program for smart home integrators to learn and incorporate landscaping educationManaged pilot programs for product integration with various IoT platformsWorked with manufacturers overseas with consideration to timelines and manufacturing complications to packaging and shipping of final product

Implemented Technical Tech Support Dept. within call center exclusively to support field service and installation techniciansTasked with maintaining relationships with multiple security/smart home vendors and central stationsOversaw international field service operations within Canada and the United States with a diverse team of experienced field technicians and a 365/24/7 team of Tech Support phone agents Developed new quality control measures to track employee production and efficiencyWorked with IT and App developers on security specific API’s for Central Station, Alarm-net, and the company’s proprietary CRM software

Oversaw technician management and production of Pinnacle Security's Corporate MarketInterviewed and approved hiring of technicians and managers within divisionOn committees, worked to complete projects related to the betterment of the program

Contributed to hiring of technicians within department for installation, field service, and management positionsCommittee involvement in projects related to the betterment of the program to increase employee productivityTrained new employees on security installation tactics to increase customer satisfaction and lower serviceImplemented new strategies of procedures and communication for streamlining operations of the installation processManaged Top Production Summer Office in 2010, generating 3.36 million dollars of revenue and a monthly RMR of over $300,000

Led and taught training seminars for managementTrained new employees on security installation tactics to increase protection and reduce vulnerability of the premiseImplemented new strategies of procedures and communication for streamlining operations of the installation processRecruited and managed teams of Field Technicians who install residential alarm systems