Heidi Welch Email & Phone Number

Dallas/Fort Worth Area

• Maintained all state and national protocols regarding new compliance regulations• Created new policy and procedure directives for the office; new patient complaint procedures requiring proper documentation in order to monitor and increase patient satisfaction• Implemented newly revised controlled substance and pain management contracts which every patient must review, and sign prior to any initial consultation with the doctor• Safeguarded practice licensure via the Patient Prescription database to ensure that similar medications were not being prescribed to patients by other providers• Supervised office personnel, scheduling, payroll, training, evaluations, interviewing, hiring, disciplinary actions when necessary• Monitored compliance with Continued Education credits as required for bi-annual audits• Managed front desk, collected co-payments and balances from patients, referrals to other providers, insurance verifications, pre-authorization of medications and procedures, scheduling of pharmaceutical representatives and maintaining adequate supply of sample medications, assuring that all balances were batched out, accounted for and given to the doctor at the end of the day

New Britain, Ct

Enlisted in the Army National Guard at age 34. Against all odds and almost no encouraging support I strived and completed boot camp with other soldiers who were almost half my age, continued on to my A.I.T. where I pushed even harder and completed for "Honor Graduate". I achieved this goal and finished in the top ten of over four hundred. I proudly served my country until an auto accident in 2004 rendered me unable to perform as a Medical Specialist and I was given an Honorary Discharge.