Harley Whitcomb Iii, Mba, Csm, Cspo Email & Phone Number

Palo Alto, Ca, Us

Engineering Program Manager, Print and Graphics IT.

Tampa, Fl, Us

Operations Program Manager for HP Inc.'s Print and Graphics IT, West Coast Manufacturing team.Implemented Jira tool for the HP Inc.'s West Coast Manufacturing and Inkjet Digital Assets team. Oversaw a portfolio/program that represented ~$5m (USD) in cost and ~$300m (USD) in benefits, delivered via seven value streams by a development team of 55 employees and contractors.

Ashburn, Virginia, Us

Operations lead for DXC's Big Data and Analytics team, serving the Hewlett Packard Enterprise (HPE) and HP Inc. accounts.

Houston, Texas, Us

Support the vice president, three directors, one senior manager and 30 indirect reports responsible for multiple projects and application delivery teams; facilitate staff meetings, create agendas and manage staff calendars and deliverables.• Dynamic operations and solutions manager; highly skilled at:o Working with senior management to align technology solutions with business strategies o Providing technical leadership during the design and implementation phases of large, global projects o Translating objectives and business issues/opportunities into actionable plans o Assessing company position in ecosystem and advising on, and developing, forward-thinking strategyo Researching and evaluating technology solutions to advance and enable business functionality o Defining and delivering comprehensive, go-to-market/speed-to market data strategies o Analyzing current platform technologies/applications and determining future technology needs o Collaborating with various business units in the on-time delivery of projects based on company demands o Ensuring maximum application resiliency, reducing the global footprint and decreasing operational costs• Technology-Focused: Define, implement and manage complex IT-focused projects and drive process definition, enhancements and simplification; proactively identify opportunities, conduct needs/cost/benefit assessments and analysis and broker other IS services.• Strategic Leadership/Communication: Plan accordingly to ensure alignment among strategy, budgets, portfolio/project data, workforce/hiring plans, project delivery status, etc.; provide meaningful insights, frame productive discussions and manage communications with operational and executive leadership teams.• Portfolio/Project Management: Drive portfolio and project planning activities and execution against Plan of Record, ensuring project portfolio details accurately reflect current state of execution and budget.

Palo Alto, Ca, Us

• Financial Management: Support the development and monitor the delivery of an annual capital portfolio and a multimillion-dollar quarterly budget, consistently remaining within 1% of target; spearhead fiscal year planning, act as a single point of contact and follow-up on resource requests across HPE IT. • Project Lifecycle Management: Develop and implement performance metrics, prepare and manage annual financial targets, including monthly forecasts, and deliver timely reviews/progress reports to the leadership team. • Personnel/Team Management: Oversee multiple programs/projects across the globe with a focus on skill development and continuous process and performance improvement.• Workforce Management: Facilitate resource planning, forecasting and reporting for several teams including Product Lifecycle Management, Global Regulatory Compliance, Financial Services and Global IT Architecture; utilize Project and Portfolio Management (PPM) to allocate resources to worldwide teams and drive Resource Management (RM) processes based on framework requirements. • Strategic Partner Engagement: Collaborate with internal IT business units to regularly scope and size projects, champion continuous improvement efforts and oversee all planning and delivery functions including metrics, dashboards and operations reporting.• Client Relationship Management: Serve as a business specialist and technology generalist tasked with managing, directing and interfacing with business clients to ensure fulfillment of customer requirements.• Interdepartmental Cooperation: Work in tandem with reporting managers and team leads to ensure attainment of all deliverables within established deadlines, specifications and budgets. • Vendor Management: Source/secure external contractors/software, execute procurement management processes (RFI, RFP, SOW) and maintain vendor relationships to enable seamless transitions between contracts.

Palo Alto, Ca, Us

• Data Analysis/Tracking: Utilize report output to analyze project headcount, performance to plan and budget; track and communicate portfolio planning status with management and IT program/project partners.• Reporting: Provide the tools, processes and reporting required for executives to evaluate and execute appropriate portfolio management decisions including trade-off analysis, resource shifts, etc.• Served as planning lead, representing the HP Financial Services Business Unit, for the historic separation of HP into two companies; managed multi-million dollar budgets to required guidelines.• Committed to helping others develop and grow; created and shared macros, documentation and hands-on training with internal stakeholders.• Compared planned vs actual staffing; reduced project opportunity cost for full time employees by an average of 20%.• Effectively managed project resources, maintaining an allocation and utilization rate at, or above, 80%.• Attained a quality score of 3.5/4 in project scoring feedback.• Managed a portfolio consisting of 27 hosted projects; completed seven ahead of schedule and 20 on-time.• Provided data and leadership to partner with project and program managers to gain a better understanding of project/program status; facilitated several key forums including:o Global Architecture Staff, enhancing the effectiveness and productivity of the L4 leadership teamo Ops Call (35 attendees), ensuring the full Global Architecture team connected the dots among key initiativeso Architecture Forum (300+ attendees), opportunity to connect the Global IT architecture leaders with architecture strategies and initiatives

Palo Alto, Ca, Us

Performed the ITIL/ITSM role of account service-level manager; worked in tandem with the manager to ensure a stable operating environment and stable applications• Oversaw a team of five indirect reports to ensure appropriate transfer of knowledge and adequate operations support; coordinated all necessary assets and instituted all HP-IT support decisions and HP-mandated processes.• Led change management initiatives to increase the success of adopting support models and processes. • Enforced and ensured adherence to all Service Level Agreements.• Communicated operational performance and managed actions for deviation correction.• Seamlessly managed the transition of applications from development into support.• Served as back-up escalation manager, overseeing the problem management process.Selected Accomplishments/Primary Projects:• Spearheaded the HP Inkjet Factory business unit’s Systems Support and Operations project, including implementation of the program’s recommendations, to determine what strategic and tactical steps ought to be taken to position this multi-billion dollar HP business for continued success. • Led the Support Demand Reduction project to remove manual monitoring for three high key Applications; reduced support ticket volume by 50% (from a high of 400+/- to 200+/- per month).• Transitioned 12 additional applications without increasing the amount of support/resources/personnel. • Exceeded SLA goals in application downtime, performance and data availability.

Palo Alto, Ca, Us

Managed a team of 12 direct reports responsible for performing business requirements engineering, analysis, design, development/software engineering, testing and systems integration as well as providing application security, support, performance management, data architecture/management and reporting functions within IT operations; oversaw the day-to-day operations of 300+/- application and application instances and 250+/- servers with thousands of users worldwide.• Planned and executed strategy across application development, security, performance and support. • Provided direct oversight, performance management and salary administration. Selected Accomplishments/Primary Projects:• Managed a multimillion-dollar operating budget; redistributed work performed by contracted resources among current employees, resulting in a cost savings of $466K.• Achieved a 211% increase in departmental employee satisfaction survey over the previous year; 14 of 30 categories showed improvement.

Palo Alto, Ca, Us

Created business requirements, and resulting support models/processes, for a division-wide effort to improve product development and enhance Product Lifecycle Management (PLM) business processes and tools; enabled the management of the entire product lifecycle by 3K active internal users and 75 third-party development companies across 18 countries.• Supported planning, consulting, escalation management and process management efforts and initiatives.• Provided and maintained an effective and competitive cost structure and support model.

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Process Auditor (PCB & PCA), System/Database Administrator, Programmer/Analyst

Robins Afb, Ga, Us

Honorable Discharge

Horsham, Pennsylvania, Us

AN/ALQ-184 Electronic Attack Pod (Three Band Configuration), F-4G “Wild Weasel”Honorable DischargeAwards and Decorations:Air Force Outstanding Unit Award w/Oak Leaf Bronze Oak Leaf ClusterAir Reserve Forces Meritorious Sevice Medal w/Bronze Oak Leaf ClusterNational Defense Service MedalSouthwest Asia Service Medal w/Bronze StarAir Force Longevity AwardAir Force NCO Professional Military Education GraduateAir Force Training RibbonNational Guard Awards and Decorations:Idaho Governor's Outstanding Unit CitationIdaho Adjutant General's Excellence AwardIdaho Reenlistment RibbonIdaho State Service Ribbon w/Bronze Oak Leaf Cluster

Horsham, Pennsylvania, Us

Crew Chief (assistant) on RF-4C 68-1071

Randolph Afb, Tx, Us

Operation Southern Watch/Southwest Asia Cease-Fire Campaign (Desert Storm) - 6th and 7th "rotations"Southwest Asia Service MedalHonorable Discharge

Computer Information Systems

Master Of Business Administration (M.B.A.), Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Information Technology