Bill Bain Email & Phone Number

West New York, Nj, Us

Philadelphia, Pennsylvania, United States

▶ SNAPSHOT:Developed and taught graduate-level course on effective written and verbal communication for research dissemination via social media, academic conferences, and other professional settings. ▶ SELECTED CONTRIBUTIONS:⦿ Created curriculum designed to improve students' communication skills through individual and group projects.⦿ Led students in developing strong writing and presentation skills, emphasizing best practices in visual and verbal communication.⦿ Taught methods for disseminating research to public audiences, including policymakers and practitioners, and conducted mock dissertation proposal defenses to refine students' presentation skills.

New York, Ny

▶ SNAPSHOT: Managed design projects from first point of contact with customer through completion. Developed and managed communication plans for internal and external audiences. Established and managed strong relationships with customers, managers, and team members.▶ SELECTED CONTRIBUTIONS⦿ Generated $20K monthly revenue by implementing CRM tool to establish systematic approach to business development and marketing; established baseline of inquiries and met KPIs for growing client base.⦿ Improved communications by implementing conflict resolution strategies to resolve critical issues impacting business.⦿ Enhanced regulatory awareness and streamlined future interactions with permitting and insurance agencies by completing in-depth research and analysis to navigate complex NYC permitting and insurance regulations.⦿ Grew brand awareness and engagement by creating marketing strategies, including redesigned company website, creating profiles on online service marketplaces, increasing social media presence, producing video series, and developing VR project tours.

New York, New York

▶ SNAPSHOT:Partnered with C-suite and senior executives to align communications plans with company mission, vision, and values. Planned town hall meetings, events, leadership calls, and quarterly financial outlook calls. Partnered with leadership to drive messaging around diversity and inclusion.▶ OPERATIONS & PROCESS IMPROVEMENTS⦿ Increased productivity by leading the design and launch of company’s first global intranet for 2,500 employees in 40 countries.⦿ Increased consumption 46% by producing high-value video and editorial content.⦿ Drove automation of previously manual processes, streamlined editorial workflow, and increased transparency.▶ COMMUNICATION ENHANCEMENTS⦿ Improved awareness of current topics and analytical findings across diverse analytical groups.⦿ Identified pain points and communication gaps through annual engagement surveys and employee roundtables, providing insights to help leaders prioritize messaging and revise work processes.⦿ Managed integration programming for employees after acquisition of CreditSights, including developing communication plans and acclimating new team members into company’s culture.▶ LEADERSHIP & PEOPLE WINS⦿ Established rapid response communications during Hurricane Sandy, with focus on employee safety and business continuity.⦿ Increased transparency and employee satisfaction by producing bi-weekly leader video series and establishing annual global town hall series, beginning with live 1,200-attendee event in NYC.⦿ Led change management communications for office relocation, with most employees moving from private offices to open plan.▶ COVID RESPONSE⦿ Redesigned intranet homepage to provide easy access to essential resources such as office supply forms, remote work instructions and employee wellbeing resources.⦿ Engaged colleagues during challenging times by profiling human-interest quarantine stories.⦿ Recognized for “Best Pandemic Communications” by Simply Digital IC.

New York, United States

▶ SELECTED CONTRIBUTIONS⦿ Recognized by Nielson Normal Group in its annual Top 10 Intranet of the Year for leading team on 10 designers, developers and project managers in complete overhaul of platform. ⦿ Drove global alignment by expanding intranet throughout US, Europe, Asia, and Australia, including leading team of 6 contributing writers and overseeing editorial calendar.