Howard Willis Fip, Cipp/E, Cipm Email & Phone Number

United Kingdom

Leeds, England, United Kingdom

Howard’s Data Protection experience started mid-2018 when he was selected to support Retail Active to implement data protection processes and procedures.Following a successful secondment Howard has been appointed Regional Data Protection Officer for the majority of Advantage Smollan companies in the UK including REL Field Marketing, Powerforce Field Marketing, Retail Active (Brand Auditing and Mystery Shopping) and IMA-HOME (Intermarketing Agency).Howard provides support for European Advantage Smollan companies including the on-boarding of OneTrust processes to fulfill regulatory obligations.Additional responsibilities includes the company acquisition data protection due diligence assessments and remediation program.Howard has attained CIPP/E, CIPM and OneTrust Privacy Management Professional certifications.

Generating truly cost effective, measurable sales volume and value increases through media neutral communications. A particular expertise in adding value back into brands, through promotional marketing.

Leeds, United Kingdom

Howard’s wealth of retail operational experience was utilised to spearhead the development, implementation and management of Supplier Accreditation at Asda. He has built the trust from Asda to be the direct contact for any supplier and agency wishing to conduct auditing and merchandising activities.Due to his extensive retail experience, Howard if often selected to lead short and long term strategic accounts and support business units across the REL Group that has extended to maximising warehouse and logistic efficiencies, procurement of third party suppliers and health and safety ways of working.

Guiding organisations with operations, training, customer service, implementation and compliance of retail activities. Supported REL Field Marketing and FMCG suppliers to develop and present new business opportunities and throughout implementation once secured.Also supported Poulters Marketing to secure new business and promotional activity with retail and FMCG organisations.

Leeds, United Kingdom

Howard was appointed GSM (General Store Manager) utilising his recognised leadership skills to hold direct accountability for the development of superstores including a 60,000 sq.ft store with £75M t/o annually with 700 personnel. One unique achievement was the highest colleague morale survey result throughout the whole company for 4 consecutive years.

Appointed Head of Customer Service with full accountability and ownership of the customer satisfaction experience.Achievements include;• Created and implemented a customer service strategy• Drove colleague empowerment and maximising profitability• Re-structuring the working environment in order to develop inter-department cooperation• Implementing a new telecommunications network• Member of new product development panel

Leeds, United Kingdom

Initially the Head of the Customer Service Call Centre dealing with all central customer communications in addition to the Asda Trading Call Centre and Home Shopping.Howard was appointed to develop initiatives to enhance the customer experience that included the initial implementation of self-scan checkouts, checkout communications and the innovation, design and development of checkout terminals, customer service desks and customer trolleys.Howard also represented Customer Service in a number of corporate panels including ‘Make It Happen’ that reviewed all proposed initiatives before they are permitted to be developed and 'Store Formats' to ensure the needs of the customer are protected and maximised.

Certified Information Privacy Professional / Europe (Cipp/E), Data Protection

Certified Information Privacy Manager (Cipm), Data Protection

Iso 27001 Certified Isms Foundation, Iso27001, Certified Professional

Privacy Management Professional Certification, Data Protection, Certified Privacy Management Professional

Data Subject Request Expert, Data Protection, Certified Dsr Expert

Post Graduate Diploma, Business Management

MBA Business Administration