Hailey Windham, Shrm-Cp Email & Phone Number

Miami, Florida, Us

• Oversaw leasing staff of 5• Scheduled Daily Marketing task for staff• Responsible for setting team goals and ensuring that they are met• Responsible for building relationships with organizations and businesses in the local Hattiesburg area• Facilitated customer service interactions• Sales and promotional experience• Honed public speaking skills by virtue of regular tour giving• Ensure Units Are Move in ready• Daily Social Media updates

• Facilitated customer service interactions• Sales and promotional experience• Honed public speaking skills by virtue of regular tour giving• Ensure Units Are Move in ready• Daily Social Media updates• Assist Leasing Manager with Daily Task.

Indianapolis, Indiana, Us

• Oversee the management of the entire hotel staff in order to meet financial goals and uphold customer satisfaction. • Ensure that all policies and procedures are followed in order to uphold company standards• Planning work Schedules of all departments• Conduct monthly meetings• Oversee annual reviews of all employees• Review and maintain accurate records of hotel funds and information including but not limited to cash flow sheets, accounts receivable and payable, credit card reconciliations, and registration information.• Review and validate vendor information’s• Prepare annual marketing plans• Offer guest assistance whenever possible• Responsible for resolving escalated customer relation issues• Answers inquiries pertaining to hotel policies and services• Appropriately address guest requests to ensure customers are satisfied with hotel’s service and accommodations• Ensure systems and procedures are in place and followed for guest safety and security• Fill in for vacant shifts as needed• Monthly P&L’s• Carrying out inspections of property and services• Supervising maintenance, supplies, renovations and furnishings

Indianapolis, Indiana, Us

• Oversee the management of the entire hotel staff in order to meet financial goals and uphold customer satisfaction. • Ensure that all policies and procedures are followed in order to uphold company standards• Planning work Schedules of all departments• Conduct monthly meetings• Oversee annual reviews of all employees• Review and maintain accurate records of hotel funds and information including but not limited to cash flow sheets, accounts receivable and payable, credit card reconciliations, and registration information.• Review and validate vendor information’s• Prepare annual marketing plans• Offer guest assistance whenever possible• Responsible for resolving escalated customer relation issues• Answers inquiries pertaining to hotel policies and services• Appropriately address guest requests to ensure customers are satisfied with hotel’s service and accommodations• Ensure systems and procedures are in place and followed for guest safety and security• Fill in for vacant shifts as needed• Monthly P&L’s• Carrying out inspections of property and services• Supervising maintenance, supplies, renovations and furnishings

Indianapolis, Indiana, Us

•Answer all in-coming calls, qualifies business, tracks and distributes leads. Offers assistance to guests calling the office. •Handles all in-house events for Holiday Inn and Suites Hattiesburg University, blocks space and prepares corresponding BEOs.•Generate and distribute Daily Event Postings for Holiday Inn and Suites Hattiesburg University and create room signs for each event.•Process all cash and credit card transactions including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.•Organize and maintain the filing system, and files correspondence and other records.•Distribute BEOs weekly for Kitchen Manager, Banquet Captain, Director of Sales, Front Desk, and General Manager. •Maintain Catering Kits, Menus, and Wedding Package Menus for walk-ins.•Develop and maintain business relationships with local businesses and meeting planners relating to group sales business to generate additional sales.•Responsible for prospecting accounts to positively impact hotel revenues.•Coordinate all group details with all departments of the hotel.•Prepare and submit all weekly sales and monthly sales reports as needed.•Assist in researching potential groups and transient business leads.•Conduct property tours•Develop and disperse hotel and sales collateral•Attend yearly budgeting meeting with corporate office

Indianapolis, Indiana, Us

Welcome guests in a friendly, prompt and professional manner, Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner, process all cash and credit card transactions including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.Communicate guest requests or issues to management that may require follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Perform other duties as assigned including guest room tours, concierge services, special guest requests, night audit reports, etc.