Heather Olson Email & Phone Number

United States

Bellevue, Wa, Us

Provide subject matter expertise for commission payouts, projects and initiatives, utilize project management skillset to identify risks and propose systematic solutions, utilize analytical skillset to validate data loads and commission payouts, impact assessments and resolution of payout issues, collaborate with cross-functional teams to drive project execution, identify process improvements to increase efficiency of processes.

Wilmington, Nc, Us

Coordinate and manage clinical trials from start up through to final deliverables. Work with major functional area leads to identify and evaluate risks, interpret data on complex issues, make sound business decisions and ensure solutions are implemented. Ensure all project deliverables meet the customer’s time/quality/cost expectations by providing accurate hour forecasts, reviewing pass-through costs and ensuring timely invoicing with the support of Project Management Directors and/or Associate Directors while working in collaboration with other functional area leads.

Bellevue, Wa, Us

Work on complex issues where analysis of situations and data requires a review of a variety of factors, utilize project management skillset to complete audit tasks, validation of revenue and pay files, collaborate with cross-functional teams to drive project execution/completion, document processes to promote consistency, identify process improvements to increase efficiency and assist with onboarding of new personnel.

Bellevue, Wa, Us

Subject matter expert within Commission Operations focused on process improvement, projects related to Commissions and a lead resource for Associate Analysts. Responsible for analyzing and reporting on procedural process improvements to support commission payouts. Serve as a liaison between internal partners, to include Systems, Testing, Reporting and HR Compensation Design.

Ennis, Co. Clare, Ie

Manage large scale studies from a program management level, partnering with project staff to oversee operational tasks for domestic and international clinical trials projects, ensuring GCP/ICH compliance, assist with non centralized systems where customized software is used, monitor study progress, resolve project issues, host internal and external training sessions and manage project team personnel. Manage direct reports, including associate project managers and project managers, by reviewing training records, developing individual performance plans and actively supporting their professional development.

Ennis, Co. Clare, Ie

Manage large scale studies (Phase II and Phase III), overseeing operational tasks for domestic and international clinical trials projects, ensuring GCP/ICH compliance, assist with non centralized systems where customized software is used, host project meetings, monitor study progress, resolve project issues, host internal and external training sessions and manage project team personnel. Manage direct reports, including project coordinators and project assistants, by reviewing training records, tasks assignments and actively supporting their professional development.

Ennis, Co. Clare, Ie

Manage complex studies (Phase I and II), taking ownership of project management tasks for running domestic and international clinical trials projects, ensuring GCP/ICH compliance, assist with non centralized systems where customized software is used, host project meetings, monitor study progress, resolve project issues, host internal and external training sessions and manage project team personnel.

Overland Park, Kansas, Us

Supported business direct sales teams to ensure accurate and timely commissions. Conducted monthly audits to ensure accuracy of performance results, hosted ad-hoc training for field personnel, and resolved discrepancies with thorough research and communication of resolution.

Overland Park, Kansas, Us

Provided operational reporting and analysis. Managed training and quality assurance programs to ensure call center service levels were achieved. Led department training and coaching, maintained reporting and annual reviews, demonstrated strong decision making, analytical and multi-tasking skills through the management of field questions, completing daily tasks and consistently meeting deadlines

Overland Park, Kansas, Us

Maintained operational reporting and analysis, identified and resolved issues to support the reduction of customer complaints, growth in revenue and meeting staffing needs required to meet service levels, played a vital role in contributing to identifying needs, testing, and documentation of the TrueComp compensation system

Overland Park, Kansas, Us

Worked with varying levels of management on headcount, training and process improvements, managed technician schedules for Mid-Atlantic region and maintained technician event records

Overland Park, Kansas, Us

Managed telecommunication needs for National Accounts, provided 24/7 on-call support and implemented processes and procedures for vendor follow-up

Overland Park, Kansas, Us

Facilitated multi-line business customer orders, implemented process improvements for North Carolina Centrex customers and managed Centel Centrex telecom audit

Overland Park, Kansas, Us

Facilitated service orders for residential and business customers, exceeded sales quota requirements, resolved billing discrepancies and met with customers in the public office to resolve concerns

Bachelor Of Arts - Ba, Psychology/Human Services

Associate Of Applied Science, General Studies

Project Management Certificate

Business Leadership Certificate

Business Communication Certificate