Heather Olson Email and Phone Number
Heather Olson work email
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Heather Olson personal email
Project minded individual, with experience in clinical trials and telecom industries, focused on delivering superior results, achieving company initiatives, and providing excellent customer service.Analytical | Project Managementhwo2012@gmail.comACCOMPLISHMENTS:Partnered with project team to complete a financial reconciliation that identified out of scope work then partnered with finance to process a change order and present to the client for recovery of missed revenue and coverage for future project needs.Managed a project with proposed scope to address delayed effective dates caused by system issues; project resulted in implementation of a no change policy due to intricacies of compensation plans and system limitations to eliminate potential negative impact of compensation payouts.Delivered hands on training to client and clinical staff to promote a strong operational understanding of software and equipment and ensure assessments were completed properly to promote data integrity to meet protocol requirements.
Vitalograph
View- Website:
- vitalograph.co.uk
- Employees:
- 380
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VitalographUnited States
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Senior Analyst, CommissionsT-Mobile Nov 2024 - PresentBellevue, Wa, UsProvide subject matter expertise for commission payouts, projects and initiatives, utilize project management skillset to identify risks and propose systematic solutions, utilize analytical skillset to validate data loads and commission payouts, impact assessments and resolution of payout issues, collaborate with cross-functional teams to drive project execution, identify process improvements to increase efficiency of processes. -
Project ManagerPpd Aug 2022 - Jun 2023Wilmington, Nc, UsCoordinate and manage clinical trials from start up through to final deliverables. Work with major functional area leads to identify and evaluate risks, interpret data on complex issues, make sound business decisions and ensure solutions are implemented. Ensure all project deliverables meet the customer’s time/quality/cost expectations by providing accurate hour forecasts, reviewing pass-through costs and ensuring timely invoicing with the support of Project Management Directors and/or Associate Directors while working in collaboration with other functional area leads. -
Senior Analyst, CommissionsT-Mobile Jun 2022 - Aug 2022Bellevue, Wa, UsWork on complex issues where analysis of situations and data requires a review of a variety of factors, utilize project management skillset to complete audit tasks, validation of revenue and pay files, collaborate with cross-functional teams to drive project execution/completion, document processes to promote consistency, identify process improvements to increase efficiency and assist with onboarding of new personnel.
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Commission AnalystT-Mobile May 2021 - Jun 2022Bellevue, Wa, UsSubject matter expert within Commission Operations focused on process improvement, projects related to Commissions and a lead resource for Associate Analysts. Responsible for analyzing and reporting on procedural process improvements to support commission payouts. Serve as a liaison between internal partners, to include Systems, Testing, Reporting and HR Compensation Design.
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Senior Project ManagerVitalograph Jul 2019 - May 2021Ennis, Co. Clare, IeManage large scale studies from a program management level, partnering with project staff to oversee operational tasks for domestic and international clinical trials projects, ensuring GCP/ICH compliance, assist with non centralized systems where customized software is used, monitor study progress, resolve project issues, host internal and external training sessions and manage project team personnel. Manage direct reports, including associate project managers and project managers, by reviewing training records, developing individual performance plans and actively supporting their professional development.
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Project ManagerVitalograph Nov 2017 - Jul 2019Ennis, Co. Clare, IeManage large scale studies (Phase II and Phase III), overseeing operational tasks for domestic and international clinical trials projects, ensuring GCP/ICH compliance, assist with non centralized systems where customized software is used, host project meetings, monitor study progress, resolve project issues, host internal and external training sessions and manage project team personnel. Manage direct reports, including project coordinators and project assistants, by reviewing training records, tasks assignments and actively supporting their professional development.
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Associate Project ManagerVitalograph Oct 2015 - Nov 2017Ennis, Co. Clare, IeManage complex studies (Phase I and II), taking ownership of project management tasks for running domestic and international clinical trials projects, ensuring GCP/ICH compliance, assist with non centralized systems where customized software is used, host project meetings, monitor study progress, resolve project issues, host internal and external training sessions and manage project team personnel.
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Sales Compensation Analyst I & IiSprint 2007 - May 2015Overland Park, Kansas, UsSupported business direct sales teams to ensure accurate and timely commissions. Conducted monthly audits to ensure accuracy of performance results, hosted ad-hoc training for field personnel, and resolved discrepancies with thorough research and communication of resolution. -
Project/Program ManagerSprint 2004 - 2007Overland Park, Kansas, UsProvided operational reporting and analysis. Managed training and quality assurance programs to ensure call center service levels were achieved. Led department training and coaching, maintained reporting and annual reviews, demonstrated strong decision making, analytical and multi-tasking skills through the management of field questions, completing daily tasks and consistently meeting deadlines
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Regional Project AnalystSprint 2002 - 2004Overland Park, Kansas, UsMaintained operational reporting and analysis, identified and resolved issues to support the reduction of customer complaints, growth in revenue and meeting staffing needs required to meet service levels, played a vital role in contributing to identifying needs, testing, and documentation of the TrueComp compensation system
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Force Management AnalystSprint 2001 - 2002Overland Park, Kansas, UsWorked with varying levels of management on headcount, training and process improvements, managed technician schedules for Mid-Atlantic region and maintained technician event records
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Business AnalystSprint 2000 - 2001Overland Park, Kansas, UsManaged telecommunication needs for National Accounts, provided 24/7 on-call support and implemented processes and procedures for vendor follow-up
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Business AdvisorSprint 1998 - 2000Overland Park, Kansas, UsFacilitated multi-line business customer orders, implemented process improvements for North Carolina Centrex customers and managed Centel Centrex telecom audit
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Customer Service RepresentativeSprint 1996 - 1998Overland Park, Kansas, UsFacilitated service orders for residential and business customers, exceeded sales quota requirements, resolved billing discrepancies and met with customers in the public office to resolve concerns
Heather Olson Skills
Heather Olson Education Details
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Ottawa UniversityPsychology/Human Services -
Johnson County Community CollegeGeneral Studies
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Johnson County Community CollegeProject Management Certificate
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Johnson County Community CollegeBusiness Leadership Certificate
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Johnson County Community CollegeBusiness Communication Certificate
Frequently Asked Questions about Heather Olson
What company does Heather Olson work for?
Heather Olson works for Vitalograph
What is Heather Olson's role at the current company?
Heather Olson's current role is Analytical | Budget Management | Change Management | Communication | Critical Thinking | Event Management | Detail Oriented | Issue/Conflict Resolution | Leadership | Project Management | Team Player | Training.
What is Heather Olson's email address?
Heather Olson's email address is he****@****ile.com
What schools did Heather Olson attend?
Heather Olson attended Ottawa University, Johnson County Community College, Johnson County Community College, Johnson County Community College, Johnson County Community College.
What are some of Heather Olson's interests?
Heather Olson has interest in Volleyball, Children, Mareketing, Volunteering, Civil Rights And Social Action, Environment, Education, Snow Skiing And Jogging/races, Human Rights, Animal Welfare.
What skills is Heather Olson known for?
Heather Olson has skills like Telecommunications, Leadership, Management, Project Management, Process Improvement, Customer Service, Business Analysis, Analysis, Team Leadership, Sales Operations, Microsoft Office, Training.
Who are Heather Olson's colleagues?
Heather Olson's colleagues are Maureen Cosgrove, Enoch Leung, Noeleen Glynn, Vamshidhar Reddy K, Clauris Wan, Navaneeth Narayanappa, Sally Kettley.
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