- Communicating with the project stakeholders to elicit, evaluate, analyze and manage business, user and functional requirements on a continuous basis.- Working with the various stakeholders to develop and manage project documentation in a collaborative way.- Cooperating closely with product owners, UI/UX designers and developers to ensure development process is aligned with business priorities.- Assisting at planning and setting expectations for delivery of new features and… Show more - Communicating with the project stakeholders to elicit, evaluate, analyze and manage business, user and functional requirements on a continuous basis.- Working with the various stakeholders to develop and manage project documentation in a collaborative way.- Cooperating closely with product owners, UI/UX designers and developers to ensure development process is aligned with business priorities.- Assisting at planning and setting expectations for delivery of new features and functionelities.- Utilizing various project management techniques to effectively facilitate change management. - Examining and documenting existing business models and data flows.- Producing detailed reports and presentations for internal management team and external users.- Working in collaboration with the quality assurance team to ensure high-quality testing is completed withing the project timeframe. Show less

- Acting as initial point of contact for end users, with the aim of resolving requests and/or analysing the reported incident and delivering appropriate information for escalation to other teams.- Managing the support cases through their lifecycle, working closely with management and development teams to ensure customers receive timely response to the their queries.- Maintaining the broad knowledge of applications, technology and systems within the project boundaries. - Identifying… Show more - Acting as initial point of contact for end users, with the aim of resolving requests and/or analysing the reported incident and delivering appropriate information for escalation to other teams.- Managing the support cases through their lifecycle, working closely with management and development teams to ensure customers receive timely response to the their queries.- Maintaining the broad knowledge of applications, technology and systems within the project boundaries. - Identifying and recording gaps between business requirements and product functionality and alternative work-around based on technical feasibility.- Assisting in the development and management of functional requirements to improve systems quality and performance.- Creating high-level models and user prototype interfaces to identify and validate business processes and resolutions.- Supporting business descision-making by providing reports on system performance.-Training internal and external users on software capabilities and developing copious training materials (user manuals, product presentations, application administration documentation). Show less

- Managing, leading and tracking two teams focused in incoming volunteer programs and one team working on incoming entrepreneur program.- Setting targets, creating strategies, timeline and action steps for the projects.- Organizing National conferences, events for international volunteers and trainees; events for local stakeholders.- External representation of AIESEC in Belarus.

- Negotiation of the cooperation terms with the local stakeholders. - Management of the details of cooperation and closing the contracts. - Preparation of the project participants for their responsibilities.

- Writing, translating, editing and proofreading system's manuals, user guides, frequently asked questions sections for technical websites.- Explaining complex products or processes to consumers and general public.