Heather Booth Email & Phone Number

Toronto, Ontario, Canada

• Contribute to the operational risk management program and enhancement of its maturity while ensuring the use of tools and technologies that maximise efficiency.
• Support business units in the identification, assessment, monitoring and mitigation of their operational risks.
• Review and challenge of risk management activities in an effective manner.
• Coordinate, support, and challenge risk & control assessments.
• Ensure proper incident management and resolution, including any lessons learned through further analysis.
• Assist in the maintenance of our operational risk policies and operational risk appetite framework.

Toronto, Ontario, Canada

• Develop and execute a control validation framework, methodology and activities within the Claims operations, including working with key stakeholders to problem solve through root cause analysis and provide input on.
• Develop remediation action plans to address issues identified through ongoing control validation and audits and monitor progress to closure.
• Analyze and present results and recommendations on the Claims processes and controls, identified through control validation, to key stakeholders at various governance Forums and Committees.

Toronto, Canada Area

• RSA acquired by Intact Insurance, see above job description.

Etobicoke, Ontario, Canada

• Provide input on Project peer reviews, liaising with subject matter experts and carrying out cost and schedule probabilistic analysis. Preparation of related reports and recommendations
• Lead the analysis and preparation of risk reporting to executive management and the Board, working closely with corporate functions and sectors to secure required input
• Work closely with the Corporate Risk Management team to enhance and update the Risk Management toolkit (processes and systems)
• Oversee deployment and enhancements to the Project Approval System (PAS). Systems support for various applications (Risk register databases, workflows etc.) related to the risk management function
• Actively support the Global Projects Support program, oversee implementation and monitoring
• Manage the commercial and risk management knowledge network (CRKN) and collaborative forums

Toronto, Ontario

• Develop and refine all internal and external customer reporting functions and provide an overview analysis/debrief as required
• Supervise and mentor Reporting Analysts providing training and support when required
• Responsible as the single point of contact and support for internal and external reporting duties nationally
• Assist senior management team to ensure operational service level metrics are met or exceeded
• Attend customer meetings as required to better understand reporting deliverables and expectations
• Reviewing statistical reports, identifying areas of deficit and bringing them to management’s attention

Vancouver, British Columbia, Canada

• Supervision of all non-clinical administrative functions and adherences to key performance indicators
• Monitoring key operational metrics with a strong understanding of client requirements
• Responsible for recruitment, hiring and training of all office staff
• Point of contact for all operational needs for British Columbia nationally
• Work with executive management team to improve operational processes, efficiencies and profitability

North York, Ontario

• Assist Claims Administrators in the assignment of adjuster’s and internal/ external legal counsel to handle claims accordingly
• Participate in the maintenance and operation of MVACF’s Case Management System (CMS) to ensure business continuity
• Prepare reports and analyze data pertaining to the Case Management System
• Complete file closures as well as file audits of Accident Benefit files received from external third party adjusters, in addition to Tort and Dispute Between Insurer files
• Review claim files to ensure all pertinent documentation for the processing of payouts are prepared and signed off by authorized personnel
• Maintain and monitor activity of Property Damage Portfolio

North York, ON

North York, ON