Hycham Tarras Email & Phone Number

Dubai, Ae

Londres, Angleterre, Royaume-Uni

Target: Act as the primary customer owner and initial point of contact for a portfolio of Enterprise customers in the EMEA region.Main achievements:- Cultivate strong relationships with Sitecore's top 10 EMEA customer accounts, ensuring their success and long-term partnership.- Implement upsell and cross-sell strategies by assisting clients in expanding their usage and increasing awareness of Sitecore's comprehensive solutions portfolio.- Spearhead adoption of the Sitecore Digital Experience Platform through tailored frameworks and collaboration with Professional Services.- Prioritize retention efforts, proactively mitigating risks and reducing churn. Provide regular status updates on outstanding issues, manage customer expectations, and ensure client satisfaction while maintaining realistic expectations. Coordinate closely with customer support to ensure prompt resolution of quality issues, promptly addressing and escalating critical concerns.- Facilitate regular meetings with key stakeholders and conduct Business Reviews. Develop Success Plans with clear, measurable KPIs and objectives.- Collaborate closely with customers' partners and internal team members (Technical and marketing consulting, Sales Executives, Product Engineering, Customer Support) to align mutual objectives and support client satisfaction.- Manage Net Promoter Score campaigns from inception to completion, ensuring effective feedback collection and analysis.- Systematically mentor and onboard each new Customer Success Manager in the Sitecore EMEA region, ensuring a seamless transition and consistent qualitative delivery.Results: +1M € in software sales bookings during the current Fiscal Year (23/24) with a retention rate of 99% and a Net Promoter Score of 75 among the assigned customer list.

Londres, Angleterre, Royaume-Uni

Target: Helped Computacenter F500 prospects and customers to achieve their Managed Services digital transformation journey.Main achievements:- Collaborated with the sales force to identify and create net new opportunities, resulting in increased revenue and market share.- Developed a close relationship with the Marketing Service to effectively promote customer events and internal campaigns, increasing brand awareness and customer engagement.- Proactively built and maintained relationships with customers at all levels, attending meetings and raising awareness of Managed Print Services solutions.- Managed the full sales lifecycle, from understanding customer requirements to closing deals, ensuring customer satisfaction and maximizing sales revenue.- Successfully executed Managed Print Services deals, including hardware, software, maintenance contracts, VIP services, resources, logistics, governance, leasing, and invoicing solutions.- Collaborated with various departments within the company during tender responses, ensuring a comprehensive and competitive proposal.- Managed workshops and Proof of Concepts for customers, determining success criteria and best practices, resulting in increased customer satisfaction and successful implementations.- Conducted Quarterly Business Reviews with business owners and C-level executives, identifying areas for improvement and developing action plans to address customer escalations.- Interviewed and trained new team members across the UK, Benelux, and France, ensuring a skilled and knowledgeable sales team.Results: +1M margin quotas / Over achievement min 150% max 600% YoY / Biggest MPS deal ever signed within the Group.

Région De Paris, France

Target: Creation of a new Go to Market in France / Replicated the CC UK model with back-to-back contracts / Entrepreneurship leadMain achievements:- Collaboration with the entire CC sales force to raise awareness around MPS solutions- Closed relationship with the Marketing Services to create marketing collateral, event, and internal campaign to drive sales up- Established the contractual relationship with print manufacturers partners and the value proposition with our C levels internally- Met with our “Podium” Managed Services customers to cross sell our MPS solutionResults: New Go to Market up and running in FR / 1st deal signed within a year / Exponential growth / +300K margin quotas

London, Royaume-Uni

Target: Cross border France / UK business line development dedicated to French mid-market size customers operating in the UKMain achievements:- Proactively identify, qualify, close, and maximize business sales across Ricoh’s product and service portfolio- Growing all lines of business within your assigned accounts (technology & print solutions)- Build effective relationships with key influencers to help leverage future business activity- Generate new opportunities- Be accountable for all Ricoh Sales engagement within a designated customer whilst working collaboratively with sales specialists to help explore potential opportunities and growthResults: New business line development / 700 prospects data base creation / 9 net new clients signed / +150K turnover quotas

Région De Versailles, France

Target: Management, Prospection and development of a customer loyalty program in a geographical sector (Yvelines department)Main achievements:- Marketing of the Ricoh product range and services (Printing systems, Managed document services, IT Services)- Customer needs study and opening new business prospect opportunities - Personalized customer recommendations, negotiation and contract signing- Execution of contracts , customer loyalty program and customer satisfactionResults: Customer relationship and Negotiation - IT Services skills – Turnover: 30 K € / monthly – Targets achieved

Suresnes

Target: Key Account Manager meeting preparation / Monitoring project and qualitative missions in relation with the sales force.Main achievements:- Keep sales performance indicator analysis in the retail industry- Communication liaison between the key account manager and the sales force about the task priorities to achieve in shop- Participation in Philips shows and organization of customer meetings (Department head, National buyers and customers)Results: Project management – Improvement in communication between the key account manager and the sales force

Meudon

Target: Organize and drive the sales force « Subscription service » in the goal to respect the commercial strategyMain achievements:- Recruitment, training, coaching and sales force evaluation (weekly, monthly and annual)- Manage and drive a sales force team (daily feedback, refresher courses and commercial script breeding program best practices)- Incentives and motivation deployment strategy to reach the target (reporting, KPI analysis, Managerial feedback)Results: Driving 8 commercial persons team – Turnover: 48 000 € / monthly – Target achieved

Meudon

Target: Sell subscriptions to service providers linked with customers on a virtual platformMain achievements:- 60 calls per day / Developing and following the commercial script and service provider negotiation / Loyalty program for providers- Good writing skills (Mail, Commercial propositions) and driving a Customer Relationship Management (CRM)Results: Turnover: 6 000 € / monthly – Systematic achievement of the monthly turnover – Promotion plan

Radès - Tunisia

Target: Import-export folders monitoring / Customs clearance folders management

Port Of Spain, Trinidad And Tobago

Target: Customer Prospection portfolio / Mailing support creation / Satisfaction studies with customers / Customers meeting

Master Ii, International Operational Marketing, Graduate

Activities and Societies: ORIGINAL VOLUNTEERGraduate of a Master II International Operational Marketing in Paris Ouest Nanterre (Paris X).

Master I, International Trade Engineer, Graduate

School Exchange Program for 6 months in l’Université De Palermo (Argentina, Buenos Aires) as part of ESCI program (Ecole Supérieure de.

2 Years Technical Degree In International Trade, International Trade, Graduate

High School Diploma, Economy And Social Sciences, Gradaute

High School Diploma in Economy and Social Sciences, Lycée Pierre Mendès France – (77)