Hydeia Blakey Email & Phone Number

New York, United States

New York City Metropolitan Area

- Provided technical support to clients resolving browser, login, SSO, CRM tools and Excel plugin issues- Utilized Salesforce to research and answer client’s inquires about the PitchBook platform, Excel plugin, and other company products via email, phone and live chat mediums- Effectively managed and created client and company accounts, ensuring accurate data entry and timely provision of login credentials- Collaborated with global teams to ensure continuous support while delivering excellent customer service- Resolved company client's Excel plugin inquiries by utilizing Microsoft Excel software- Won a recognition award for team player and top performer for the first half of 2024.- Created a team-wide document titled ‘CSS Weekly 1:1’ to assist support representatives with topics, tips and templates that can be discussed during 1 on 1 meetings with their manager. - Crafted a support guide of links to replace a discontinued manual to aid support agents’ transition into leveraging a new platform for resources and documentation. - Mentored junior associates on how to best leverage support resources and meet quarterly goals.

Bronx, New York, United States

Providing extradionary customer service within one of the biggest American department stores known as JCPenney. Within the Returns & Exchanges department, I am using my problem solving skills to solve customer related issues. ● Assisted customers with finding coupons on technological devices. ● Worked alongside a team in a fast paced environment providing extraordinary customer service and resolving customer conflicts. ● Commended by customers on quick processing of returns and exchanges using a point of sale system. ● Trained junior associates on how to promote excellent customer service and communication.

Venm is a women owned functional jewelry startup. Their products are marked at individuals looking for low-profile self defense products. ● Brainstormed ideas and provided competitive analysis research to help company develop a safety mobile application for their customers● Utilized Adobe XD to deliver hi-fidelity wireframes and hi-fidelity prototype in less than a months time

Greater New York City Area

Worked alongside a team of individuals to provide research on psychometric related statistics for company clientelle.

Greater New York City Area

Provided excellent customer service skills while creating healthy food bowls for customers of Mini-grow. Assisted in food preparation such as cutting vegetables, warming up/storing noodles and placing protein in the ovens.

Greater New York City Area

- Resolved and troubleshooted client issues on the American mass media company formely known as Time Inc.'s company website, Time for Kids. - Utilized company software such as Jira, to effectively manage and select different tickets to complete in a timely manner. - Worked with coding languages such as Javascript and Javascript's library: React to complete company tickets. - Completed 3-4 separate projects to showcase on resume with designated mentor.

Bronx, Ny

Served customers a variety of food items throughout several concessions stands inside of Yankee Stadium.

Greater New York City Area

Property management company that I worked with that provides residential and commercial properties. I helped organize file cabinets and helped file important paperwork such as paid bills and worker’s compensation. This includes scanning coping and stamping documents pertaining to the companyIn addition, I verified if bills were paid by the company through a customized electronic system and supported office personnel through a variety of administrative duties such as scheduling appointments, organizing files and ordering office supplies.

Bachelor Of Science - Bs, Computer Science, 3.6

Ux Design

A intensive user experience bootcamp that allows students to learn the essential in-demand skills and gain hands-on, industry experience.

Web Development Fellowship, Web Development

Interviewed and was selected into this fellowship program for underserved young people within the New York City area. The program's agenda.

Career Readiness Program

A six-week long program dedicated to helping CUNY students navigate through a career in Technology through career readiness training. It.

Web Development Bootcamp

A month long full stack web development bootcamp combined with the Tech Talent Pipeline program that teaches students coding proficiencies.