Hydeia Questelles Email & Phone Number

Bloomfield, Nj, Us

- Use ticketing system to monitor, track, and resolve work tasks.- Installed, coordinate, and troubleshoot data center equipment (racking servers, networking hardware).- Perform cable racking, patching, and ensure proper connectivity across equipment.- Manage equipment provisioning and decommissioning as required. - Organize and maintain up-to-date inventory records for all data center assets. - Ensure compliance with operational best practices, including security, power, and cooling requirements.

Newark, New Jersey, United States

Rahway, New Jersey, United States

I was involved in protecting our network and enhancing security measures across the organization, one of my primary responsibilities was proactively monitoring and managing vulnerabilities. Using tools like Qualys and Wiz.io, I meticulously tracked 14 CVEs (Common Vulnerabilities and Exposures). This initiative decreased the chances of active threats on the network, demonstrating my proactive approach to security management.Collaboration was key to our success at Merck. I actively engaged with cross-functional teams to ensure compliance and enforce security regulations. Through Microsoft Teams and Outlook email, I communicated effectively with over 50+ users regarding non-compliant devices and workstations. This effort resulted in a 20% increase in compliance policy adherence from our metrics portal, underscoring my ability to drive operational alignment.Beyond my monitoring and compliance responsibilities, I was involved in proactive threat hunting and incident response. Through collaborative efforts and initiating 20+ ServiceNow tickets, reporting irregularities, I helped identify and address network security vulnerabilities. These actions not only mitigated potential risks but also bolstered the organization's overall security posture.Recognizing the importance of knowledge sharing and risk management, I assisted one of my senior analyst and helped build upon our security Confluence page. This resource included more than 80 frequently asked questions tailored for employees, providing valuable insights and enhancing risk management practices. This proactive approach not only promoted a safer work environment but also fostered a culture of continuous improvement and knowledge exchange.

New York City Metropolitan Area

I prioritized effective communication with individuals and their families, ensuring they felt confident in my care. This approach led to an increase in overall satisfaction, demonstrating our commitment to delivering exceptional service and support. Families would show their appreciation after I would occasionally let them know of my concerns, I find during the Covid Pandemic, and progress of their loved ones.I maintained organized paperwork practices at Braverhood, ensuring accurate and timely documentation of services. According to my agency, this approach accelerated my service delivery by 40%, allowing me to more focus on direct client care and improving overall service quality. Because I was already familiar with all of their progress, it was easier to check back on past visits and quickly update my notes.By proactively preparing recommendations and promoting independence in daily activities, I freed up 10 hours per week for other developmental tasks at Braverhood. This approach not only enhanced client autonomy but also streamlined my efforts to where we build upon my clients completing more extraneous activities with ease.In the last hour of my session with clients, I dedicated time to hearing feedback from clients, resulting in helping them develop independence, social skills, and community involvement in their own free time. This effort helped individuals overcome internal barriers and build confidence, contributing to their personal growth and integration within the community.

New York City Metropolitan Area

At Primeflight, I tended wheelchair services for over 300 passengers at JFK Airport, prioritizing efficiency and passenger comfort to prevent flight delays and ensuring high customer service ratings. By demonstrating a sense of urgency and providing continuous hospitality, I significantly enhanced customer satisfaction levels at the airport. I regularly handled 70+ pounds of passenger luggage at JFK Airport, accomplishing transitions from check-in to designated locations. While handling my passenger's luggage, I helped organized and secured belongings while complying with Airport regulations, aiming to alleviate travel stress and ensure a smooth journey for all passengers.At JFK Airport, I strictly adhered to TSA security procedures, communicating regulations to expedite passenger screenings, demonstrating attention to detail and professionalism in every interaction, contributing to a streamlined and secure airport environment for travelers and staff alike.I fostered long-term relationships with client airlines at JFK Airport, leading to an easy time in de-escalating situations between airline clients and wheelchair passengers. In addition, thanks to building rapport with my airline clients, I was able to cater to the policies of each airline as well.

Cybersecurity

Tuition-free cybersecurity training based in Newark which offers the opportunity to earn the Cybersecurity Analyst Certification (CySA+).

It Helpdesk/It Support

Year Up New York, New York, NY [March 2023 – Anticipated Graduation Month Year] • Accruing 200+ hours of hands-on training in IT.