Hydeia Steed Email & Phone Number

Charlotte, Nc

Led 15 – 20 small to medium size projects end to end throughout risk management, risk planning, and risk acceptance lifecycle. Implement IT risk management policies and procedures by working with IT, security, compliance, and business teams ensuring alignment with security and compliance standards by identifying, assessing, and mitigating risks related to information technology systems. - Partner with senior leadership, operations, and software engineering teams to establish a set of key risk indicators (KRIs) to monitor IT risk levels, integrating them into the organization’s overall risk dashboard for product metrics and reporting. - Prepare and present monthly and quarterly governance risk reports to senior management, providing actionable insights and recommendations and updates to adapt to new threats and regulatory changes. - Analyze Single Process Inventory (SPI) to determine control gaps to provide recommendations on platform engineering risk controls. - Conducted comprehensive risk assessments for over 50 IT systems, identifying critical vulnerabilities and potential threats. - Reduced potential risk impacts by 40% through the implementation of IT controls, including access controls, encryption protocols, and network security measures. - Continuous monitoring to ensure ongoing effectiveness of IT controls and promptly address any identified deficiencies.

Implemented strategic operational plans, optimized processes for efficiency, established internal controls, workflows, and policies, ensuring strict compliance with regulatory requirements for financial transactions and accounts. - Assisted with preparing financial reports, budgets, and forecasts. - Led and managed operational projects from initiation to completion and delivered on time. - Lead a high-performing team of 10 – 15 Operations Analyst located nationally through continuous feedback, performance reviews, and implementation of development plans to improve overall team productivity and impact on organizational goals. - Ensure that all operations comply with relevant regulations, policies, and standards. - Collaborated with cross-functional teams to identify trends, patterns, and opportunities for growth by monitoring and analyzing financial data, to implement measures to mitigate operational risks. - Work closely with the compliance and risk management teams to ensure adherence to regulatory requirements by preparing and presenting regular reports on operational performance to senior management.

- Monitored and maintained regulatory changes and updates from agencies such as the SEC, FINRA, and other relevant bodies. - Planned, conducted, and oversaw internal audits to evaluate the effectiveness of controls, risk management, and governance processes. - Implemented and developed risk mitigation strategies, controls, audit plans and schedules, focusing on high-risk areas to address. - Conducted regular risk assessments to identify potential compliance and operational risks.

Charlotte, Nc

- Updated and maintained accurate and accessible records and monitored transaction updates continuously throughout the quarter. - Ensured accuracy and compliance by verifying payroll, vendor payments, commissions, and other accounting disbursements. - Promoted longevity by regularly monitoring business development throughout the company.- Tracked, reconciled, and reported on accounting activities by establishing and enforcing internal controls, workflows, and policies.- Guaranteed five-star service for clients by conducting regular banking, business administration, and financial tasks.- Identified improvements in key processes for internal controls and accounting procedures.

Fort Mill, South Carolina, United States

- Supervised and managed a team of help desk technicians, providing guidance, training, and support.- Conducted regular performance reviews and provide feedback to develop direct reports. -Oversee day-to-day operations of the IT help desk, ensuring efficient and effective resolution of IT issues.- Monitored help desk ticketing system to ensure timely and accurate response to user requests.- Established and enforced help desk policies and procedures.- Provide hands-on support for complex or escalated IT issues.- Troubleshoot and resolve Tier I and II hardware, software, and network problems.