Senior Director, Customer Service
Current
Feb 2024 - Present
AeroLeads people directory · profile
Jeremy Hyde Email & Phone Number
Senior Director Of Customer Service at Sun Country Airlines
at
Sun Country Airlines
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Director Of Customer Service at Sun Country Airlines
Location
Greater Minneapolis-St. Paul Area, United States, United States
Who is Jeremy Hyde? Overview
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Quick answer
Jeremy Hyde is listed as Senior Director Of Customer Service at Sun Country Airlines at Sun Country Airlines, based in Greater Minneapolis-St. Paul Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Jeremy Hyde.
Jeremy Hyde previously worked as Senior Director, Customer Service at Sun Country Airlines and Director Of Customer Service at Sun Country Airlines. Jeremy Hyde holds Bachelor Of Science (Bs), Human Resources Management/Personnel Administration, General from St. Cloud State University.
Company email context
Email format at Sun Country Airlines
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Sun Country Airlines
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Profile bio
About Jeremy Hyde
With over 15 years of experience in the contact center industry, Jeremy is recognized for collaborating with industry experts and professionals to champion best practices, foster innovation, and drive the evolution of contact center strategies. He is dedicated to advancing the industry's standards and promoting continuous improvement in customer service. Jeremy has a history of building teams from the ground up, supporting new product launches, leading through times of both crisis and historical growth, and fostering an environment that encourages both individual and collective success. With a deep focus on enhancing the customer experience, Jeremy is dedicated to staying at the forefront of industry trends and leveraging his expertise to contribute to the success of the contact center community. Jeremy talks about leadership, networking, customer experience, employee experience, and all things contact center.
Current workplace
Jeremy Hyde's current company
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7 roles · 19 years
Jeremy Hyde work experience
A career timeline built from the work history available for this profile.
Director Of Customer Service
Aug 2019 - Feb 2024
Board Member
CurrentMidwest Contact Center Association is a contact center group that has been put together by contact center professionals for contact center professionals. The focus of the association is to bring together contact center professionals with the common goal of education, collaboration, and networking.
Jun 2015 - Present
Advisor
Create content for the contact center community as part of the Vistio Knowledge Collective.
May 2023 - Apr 2024
Customer Service Manager & Vendor Oversight
I am responsible for Managing the Customer Service team with a focus on customer experience and operational outcomes as well as Customer Service Vendor Oversight. I strive to lift the team up, help them develop and grow, while also improving the relationships we have with our partners. Finding and empowering the right people while building the right.
Aug 2016 - Aug 2019
Manager, Patient Service Center
I manage a contact center that providers 24/7 patient support and claim processing. We are focused on creating a positive experience and helping patients get the medicine they need to feel better. I am responsible for all management duties including but not limited to: Delivering a positive customer experienceMeeting call center goalsRecruiting and hiring.
May 2014 - Aug 2016
Supervisor, Total Service Team
I was asked to build a new team and service model that would support an innovative new product called My Plan by Medica. This was a first of its kind private health insurance exchange that utilized a defined contribution model. My team was responsible for interacting with customers, clients, health care providers, vendors and internal stake holders. I.
2007 - 2014
~7 yrs
2 education records
Jeremy Hyde education
Bachelor Of Science (Bs), Human Resources Management/Personnel Administration, General
St. Cloud State University
Human Resources Management And Services
St. Cloud State University - Herberger Business School
FAQ
Frequently asked questions about Jeremy Hyde
Quick answers generated from the profile data available on this page.
What company does Jeremy Hyde work for?
Jeremy Hyde works for Sun Country Airlines.
What is Jeremy Hyde's role at Sun Country Airlines?
Jeremy Hyde is listed as Senior Director Of Customer Service at Sun Country Airlines at Sun Country Airlines.
Where is Jeremy Hyde based?
Jeremy Hyde is based in Greater Minneapolis-St. Paul Area, United States, United States while working with Sun Country Airlines.
What companies has Jeremy Hyde worked for?
Jeremy Hyde has worked for Sun Country Airlines, Midwest Contact Center Association, Vistio, Ucare, and Instymeds.
How can I contact Jeremy Hyde?
You can use AeroLeads to view verified contact signals for Jeremy Hyde at Sun Country Airlines, including work email, phone, and LinkedIn data when available.
What schools did Jeremy Hyde attend?
Jeremy Hyde holds Bachelor Of Science (Bs), Human Resources Management/Personnel Administration, General from St. Cloud State University.
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