Syed Hyder Jamal Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Conducted data management & workflow analysis within operations, maintenance, life enrichment and senior management departments at Calgary Heritage Housing.
• Improved workflow efficiency by 30% across multiple departments by developing and implementing optimized file structures, with a future recommendation to migrate to SharePoint.
• Enhanced data security and compliance with Alberta's FOIP regulations, mitigating IT-related risks.
• Presented strategic findings to the Operations team, facilitating a Q&A session to ensure alignment and successful implementation of new data protocols

Calgary, Alberta, Canada

• Solved over 900 incidents and have processed 1400+ interactions, obtaining 97% positive feedback.
• Efficiently troubleshoot, identify, and resolve any software and hardware related issues.
• Experience with assisting users in-person, via telephone and email, while utilizing IT ticketing system ServiceNow with standard service requests and technical incidents.

Calgary, Alberta, Canada

• Led a team of 25+ executives to plan and execute community events, ranging from 30-400+ attendees.
• Responsible for overseeing all activities under finance, internal affairs, external affairs, marketing and events departments.
• Helped raise over $43,000 for several charitable initiatives through event fundraising.
• Entrusted with interviewing 50+ applicants and onboarding 13 executives over the course of my term.
• Implemented formulas in Microsoft Excel to optimize financial management processes for the organization.

Calgary, Alberta, Canada

• Working closely with all department VPs to bridge gaps and execute campus-wide events in an organized manner.
• Scheduled and planned bi-weekly organizational meeting agendas.
• Integrated customized color codes within executive attendance sheet to enhance workplace productivity.

Calgary, Alberta, Canada

• Setup an organized file structure within Google Drive to improve organizational efficiency.
• Utilized Eventbrite ticketing service to setup user-friendly landing pages for community events.
• Communicated with club members via email correspondence and tools such as Mailchimp.

Doha, Qatar

• Introduced customers to mobile banking, increasing the efficiency of their day-to-day banking related tasks and reducing the customer acquisition costs for the company.
• Understood the fundamentals of a banking environment at the largest retail bank in the country.
• Assisted 60+ customer queries regarding online banking at the downtown branch.
• Recognized with an outstanding performance award as one of the top three interns for exceptional support and migration provided to bank-wide clients in mobile banking services.

Bachelor Of Commerce - Bcomm, Business Technology Management

Activities and Societies: Business Proposal at Critical Mass (JazzYYC), Data Science & Machine Learning Club, Haskayne Consulting.

Gce A-Levels: Computer Science, Physics, Mathematics, Media Studies

Activities and Societies: Co-Founder of Digital Leaders Initiative, Head of Filmmaking for Modal United Nations Conferences, Student.