Hyemin Nam Email & Phone Number

Seoul, Kr

• Managed end-to-end client engagement and account management processes, enhancing service delivery and increasing retention through proactive customer support and tailored solutions.• Spearheaded strategic partnership development and client relationship management, driving a 90% occupancy rate and exceeding customer satisfaction benchmarks for startup incubators with 1,100+ employees.• Designed and implemented data-driven strategies for business plans, budgets, and operational reports to support key business decisions.• Fostered cross-functional collaboration and organized community events, creating impactful customer experiences and maintaining strong customer relationships.

• Exceeded monthly and yearly revenue objectives by driving new business acquisition and expanding existing client accounts, ensuring consistent revenue growth and long-term client engagement. • Provided accurate monthly revenue forecasts by analyzing team performance and collaborating with global and local teams, meeting key revenue commitments through data-driven sales strategies. • Worked closely with cross-functional teams to generate high-quality leads, manage the sales pipeline, and enhance customer experience, optimizing the full sales cycle from prospecting to closing. • Organized client engagement events to strengthen relationships and improve client satisfaction, contributing to high retention rates and fostering long-term partnerships.

Yeongdeungpo-Gu, Seoul, Korea

• Conducted detailed market analysis and built predictive models that improved sales forecasts and optimized supply chain strategies, enhancing business agility and decision-making.• Collaborated with global research firms to monitor competitors and deliver actionable insights to top management, enabling informed strategic decisions and competitive positioning.• Coordinated technology trend seminars to align sales and marketing strategies, ensuring teams stayed ahead of market trends and capitalized on emerging opportunities.• Increased market responsiveness by streamlining data analysis and communication across global teams, improving collaboration and strategic planning.

Seoul, Korea

• Managed daily sales operations, including demand forecasting, pricing strategy, and production monitoring, ensuring smooth operational execution and sales performance.• Developed and maintained strong relationships with key clients, ensuring high levels of customer satisfaction and strengthening long-term partnerships.• Expanded market penetration and maintained high client satisfaction rates, selected to present key product showcases at CES, further solidifying client trust and brand credibility.