Hyeon I Son Email and Phone Number
Hyeon I Son personal email
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Hi there! I'm Hyeon I Son, a highly skilled administrative professional passionate about streamlining operations and maximizing efficiency. With 10+years of experience as an Administrator, as well as past experienced HR associate. I have honed my ability to handle day-to-day tasks while contributing to strategic projects. I expanded upon my administrative expertise and delved into project management. Currently processing on achieving career improvement for multiple certification in Administration and Human Resource profession.Collaborating closely with cross-functional teams, I successfully coordinated multiple projects from inception to completion. By leveraging my problem-solving skills and prioritization abilities, I led projects that improved operational efficiency, enhanced internal communication, and increased cost savings for the company.As an Administrative Assistant at the mid-senior level, I have become well-versed in budget management, process improvement, and team leadership. I have successfully led a team of administrative professionals, empowering them to excel and exceed targets. Additionally, I have consistently developed and implemented strategies that have positively impacted the bottom line.I have leveraged my strong interpersonal skills and exceptional attention to detail throughout my career to foster positive relationships with clients and colleagues. I thrive in fast-paced environments and can manage multiple priorities with ease. My diverse skill set and dedication to continuous improvement have allowed me to consistently exceed expectations and bring value to every role I undertake.Let's connect if you seek a highly organized and results-oriented professional with a proven track record of success. I am eager to contribute my expertise and drive positive change within your organization. Office Administrator, currently mid-senior level Administrative AssistantAdditional:Bilingual in Korean (Fluent) and English (Fluent).Video editor & Photographer-volunteering since 2019Experience: 5+ yrs customer service, 5+ yrs graphic programs (Adobe), general documenting (Microsoft-expert level), 2 yrs new hires operation training for airline partners, 4+ yrs photograph and editing, 2 yrs of Korean translation at LAX Custom Border interview representative.Where? Austin, TexasBFA Degree in AnimationCompletely open for any open full-time /permanent (Onsite, Hybrid, Remote) position opportunities/offers.
City Of Austin - Austin Water Utility
View- Website:
- austinenergy.com
- Employees:
- 1602
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Administrative SpecialistCity Of Austin - Austin Water UtilityManor, Tx, Us
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Administrative SpecialistCity Of Austin - Austin Water Utility May 2024 - PresentProvides administrative support on highly technical and/or specialized projects. Facilitates the handling of time sensitive request such as ORR's (Open Records Request), CAF's (Citizen Action Forms), RCA's (Request for Council Action) as well as other confidential documents. Verifies accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc. Opens, sorts, reads, prioritizes and routes incoming mail, including faxes and emails. Verify facility employees timecards, UKG, as a time keeper and operate account payable duties. Using independent judgment performs data analysis, problem solving and recommends policy and administrative improvements. Conducts research, compiles data, and prepares documents for consideration and presentation. Files and retrieves documents, records and reports. Attends meetings, records minutes and distributes meeting notes. Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements. Running a small teams of admin. Assistant, providing a medium supervision.Provide leadership, work assignments, evaluation, training and guidance to others.Key Responsibilities:Managing the office's purchasing, invoices, and ProCard transactionsSupporting in-person meetings and workshopsAuditing timecards for completion and accuracyProviding customer service and performing general clerical duties.City of Austin WaterWater Treatment Plant Facility (Promoted)Key skills:Accounts PayableTimekeepingPayrollBillingInvoicingReportingCustomer careAdministrative assistantCalendar managementOffice managementDocument managementRecordingConfidentialityLeadershipTeleworkEvent/Travel coordinationReservationBookkeepingVendor managementUKG KronosAIMS: ADVANTAGE 3WorkdaysMS OFFICE SUITES 365 Apps (Excel, OneNote, Outlook, Powerpoint, Sharepoint, Teams, and Words)Adobe AcrobatCivil CodesGovernment compliance -
Administrative Specialist - TempCity Of Austin - Austin Water Utility Dec 2023 - PresentProvides administrative support on highly technical and/or specialized projects. Facilitates the handling of time sensitive request such as ORR's (Open Records Request), CAF's (Citizen Action Forms), RCA's (Request for Council Action) as well as other confidential documents. Verifies accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc. Opens, sorts, reads, prioritizes and routes incoming mail, including faxes and emails. Verify facility employees timecards, UKG, as a time keeper and operate account payable duties. Using independent judgment performs data analysis, problem solving and recommends policy and administrative improvements. Conducts research, compiles data, and prepares documents for consideration and presentation. Files and retrieves documents, records and reports. Attends meetings, records minutes and distributes meeting notes. Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements. Running a small teams of admin. Assistant, providing a medium supervision.Provide leadership, work assignments, evaluation, training and guidance to others.Key Responsibilities:Managing the office's purchasing, invoices, and ProCard transactionsSupporting in-person meetings and workshopsAuditing timecards for completion and accuracyProviding customer service and performing general clerical duties.City of Austin WaterPipeline Operation, Water Quality Lab (TEMP)Key skills:Accounts PayableTimekeepingPayrollBillingInvoicingReportingCustomer careAdministrative assistantCalendar managementOffice managementDocument managementRecordingConfidentialityLeadershipTeleworkEvent/Travel coordinationReservationBookkeepingVendor managementUKG KronosAIMS: ADVANTAGE 3BANNERMS OFFICE SUITES 365 (Excel, OneNote, Outlook, Powerpoint, Sharepoint, Teams, and Words)Adobe AcrobatCivil CodesGovernment compliance
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Administrative Assistant Project CoordinatorSamsung C&T, Engineering & Construction Americas Apr 2022 - Oct 2023Seoul, Gang-Dong Gu, KrI drive document management of AWS server files for the engineering team and steer daily construction camp progress reporting and linguistic services. I monitor construction progress reports for the Taylor FAB1 project, including contractor coordination and project document translation. I develop TBM safety attendance documentation and generate reports. I also report daily construction updates to SAS executive offices. I arrange daily progress reports. I generate monthly workforce analysis reports and perform data analysis for construction contracted companies, including attendance, working hours, and equipment listings for quantity assurance. I even organize the weekly analysis of construction equipment and safety data for Foundation progression. Moreover, I edit videos for the client (SAS) to analyze the overall progress of the Taylor FAB1 construction project. I train new employees as a part of onboarding procedures. Secure and maintain private data. Additionally, I coordinate with multiple contractors, control data, maintain office operations, provide customer care, translate documents, assist with hiring, handle invoicing, and manage department calendars and event coordination.• Delivered daily reports of a year used in the executive meeting and all levels of groups under Taylor FAB1 construction project distribution share.• Orchestrated team building and department events within a given budget also maintained financial reports and invoices.• Supervised project reporting and circulated reports across the company. -
Sales CoordinatorFreedom Solar, Llc Dec 2021 - Feb 2022Austin, Texas, UsIn this profile, I assessed candidate qualifications for solar system installation in residential and commercial buildings. I scheduled appointments efficiently using Hub Spot and other work-associated software. I also maintained and organized confidential documents for workforce-related purposes.• Assessed and resolved customer complaints, effectively managing conflicts.• Implemented and executed profitable cold and natural lines for customers, resulting in a 25% increase in overall return on hot-line groups.• Surpassed the daily required dialing average by 10%, exceeding the regular range within a month.• Developed a strong pipeline and achieved a 5% improvement in closing rate within a two-month period. -
Customer Service SpecialistKorean Air May 2017 - Jun 2019Seoul, KrDuring this time, I conducted daily visa checks of passengers for onboarding. I assisted in completing I-94 forms for arrival documentation. I also maintained records of accumulated mileage. I provided Korean/English translation to inbound customer specialist and coordinated with Custom Border Patrols at LAX, Tom Bradley International terminal. • Delivered top-notch customer service to the clients and elevated customer satisfaction.05.08.2017 First day (Work started for the first week of training) -
Medical Office Administrator & Assistant ManagerJm Acupuncture, Inc. Jun 2016 - Apr 2017As a medical office administrator, I managed insurance claims while maintaining utmost confidentiality. Oversaw document management. I planned appointments and meetings. I also facilitated initial phone contact and provided prompt responses. I completed bookkeeping tasks and managed invoices and payments. I even performed general office management responsibilities, including managing inventory and enabling smooth operations.• Achieved and maintained a 97% satisfaction rating as a medical office over a 12-month period.• Streamlined inventory management, reducing time spent by 10% through improved physical storage practices.• Managed a multi-line phone system, effectively resolving 10-20 daily customer tickets and contributing to an 80% increase in satisfaction.• Implemented an efficient document database within the first 60 days, reducing slack time by 20% and enhancing overall efficiency.• Enhanced treatment room cleanliness and maintenance, resulting in an 8% increase in patient satisfaction within a sanitized office environment.• Provided comprehensive administrative support to the business owner, acupuncturist, and doctor in the medical office, including assisting with direct patient care.• Demonstrated initiative in implementing a filling system for insurance billing, organizing over 150 confidential patient documents.• Established a successful social medical presence for the medical office, resulting in a 17% increase in patient appointments and online customer engagement.
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It Support SpecialistWoodbury University Jun 2014 - May 2016Burbank, Ca, UsIn this role, I provided customer service and support for IT technical issues. I supported peripheral installation and assembly tasks. I also resolved customers' payment issues.• Maintained customer pay system and computer lab facility to optimize performance, resulting in a 5% increase in customer satisfaction.• Assisted supervisor in training new hires for four months.• Improved student effectiveness in utilizing the computer lab by tracking individual needs and implementing necessary measures, leading to a significant 15% increase. • Recognized by a supervisor for consistent performance and offered raise after three months.• Demonstrated reliability by covering unexpected absences and filling in for coworkers on weekends, resulting in a 35% decrease in overall schedule gaps. -
Human Resources GeneralistSt. Raphael Korean Catholic School Feb 2013 - Jan 2015During my time as a human resources generalist, I supported in processing hiring and recruitment. Prepared and facilitated onboarding and new hire training. I provided support in presenting and explaining the benefits. I assisted in payroll information management. I managed essential and sensitive documents. I also organized various documents and records. I supported resigned employees. I even assisted with insurance billing and contact management. I provided financial assistance with invoice documentation and filling. I orchestrated meetings, reservations, and events. I even navigated additional requests apart from HR functions, such as Korean translation, outbound document shipping, acting as a first point of contact, answering incoming phone calls, and providing usual customer service.• Improved employee retention rates by 15% by implementing a tiered interviewing and monitoring system for potential candidates and developing statistical practices to observe improvements in customer service.• Counseled, educated, and advised 1-200 students of all age groups within a year.• Enhanced environment and business productivity by 8% providing simplified HR analysis and process samples. Boosted morale among employees.• Increased transparency and engagement by 10% by managing monthly and quarterly payroll, as well as employee benefits advisory, HR-related invoices, financial reports, and regular pulse surveys for employees.• Recruited 20+ talented individuals who grew into leadership roles and headed offices and long-term employees.• Organized and coordinated the school’s annual retreat summit for over 150 attendees. Handled logistics, including flights, accommodations, and transportation.
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Medical Office Receptionist & AdministratorJm Acupuncture, Inc. May 2011 - Dec 2012In this company, I assisted patients by answering phone inquiries and filling out insurance—managed the reception desk, and coordinated with Business Owners and patients. I handled general office and inventory management. I also managed co-pay billing, invoicing, and highly confidential documents. Organized appointments and calendars of business owners. I performed medical assistant duties to prepare treatment for patients. I even maintained patient records and archived documents. Moreover, I attended internal and external phone calls. I generated and provided multiple reports to the business owner, including expense organization, insurance billing summaries, and financial reports (audits).• Achieved a 97% satisfaction rating as a medical office for 12 months.• Implemented an effective grievance resolution process and customer feedback system, resulting in a 60% increase in client retention rate. • Successfully counseled and implemented a change in the appointment-setting communication strategy at the front desk, leading to a 78% decrease in no-show appointments.• Programmed an improved statistical perspective to balance spending on unnecessary items, resulting in a 25% cost-cutting.
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Medical Office AdministratorJm Acupuncture, Inc. Dec 2009 - Mar 2011Medical clinic office administrator responsible for insurance billing, medical billing, invoice reporting, and ad hoc daily duties to maintain the best clinical environment for both customer and employees.Medical invoicesAccount payables and receivableMedical billing reportsInsurance billing and invoicingPatient document managementMedical office administrative assistantConfidentialityPayroll (ADP)Microsoft suites (excel, powerpoint, Sharepoint, and word)Medical clinic maintenanceInventory managementProCard management (attendance)IT service support Executive assisting to a business ownerCalendar managementSchedule managementTravel and event coordination
Hyeon I Son Skills
Hyeon I Son Education Details
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Woodbury UniversityAnimation -
Orange High School Of The ArtsVisual Arts
Frequently Asked Questions about Hyeon I Son
What company does Hyeon I Son work for?
Hyeon I Son works for City Of Austin - Austin Water Utility
What is Hyeon I Son's role at the current company?
Hyeon I Son's current role is Administrative Specialist.
What is Hyeon I Son's email address?
Hyeon I Son's email address is fl****@****ail.com
What schools did Hyeon I Son attend?
Hyeon I Son attended Woodbury University, Orange High School Of The Arts.
What are some of Hyeon I Son's interests?
Hyeon I Son has interest in Character Design, Social Services, Costume Play, Cartoonnetwork, 2d And 3d Animation, Environment, Warner Bros, Education, Pixar, Nickelodeon.
What skills is Hyeon I Son known for?
Hyeon I Son has skills like Adobe Photoshop, Microsoft Office, Microsoft Word, Microsoft Powerpoint, Mac Os, Windows Vista, Windows 7, Windows Xp Pro, Adobe Illustration, Maya, Autodesk Maya, Autodesk Software.
Who are Hyeon I Son's colleagues?
Hyeon I Son's colleagues are Wanda Floyd, Daryl Robles, Tim Yonker, Geoff Werner, John Buck, Daryl Fisher, Praxedis Arriola.
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