Hylenne Beato Email & Phone Number

Málaga, Al, Es

Málaga, Andalucía, España

Providing SaaS solutions to the hospitality sector, acting as a consultant and subject matter expert. Fostering strong client relationships.Successfully onboarded and trained 235+ hospitality properties on the Cloudbeds platform, ensuring high quality implementations, seamless product adoption, and operational efficiency, in my first year. Focused on delivering personalized onboarding experiences, empowering clients to leverage the platform’s full potential, and contributing to increased feature adoption and long-term client success.Implemented a proactive follow-up system for new accounts, resulting in an increase in the onboarding process efficiency and a reduction in the completion time, consistently ensuring customer satisfaction.Resolved 99% of customer inquiries, product and service questions showcasing exceptional problem-solving skills and dedication to customer satisfaction, maintaining a high CSAT.

Málaga, Andalusia, Spain

My goal is to maximize property performance while ensuring exceptional guest experiences.Property Optimization by implementing effective OTA strategies to enhance property visibility and drive bookings. Continuously optimizing pricing strategies to maximize revenue and occupancy rates.Utilize data-driven insights to forecast demand, adjust pricing dynamically, and capitalize on market trends. Implementing strategies to increase revenue while maintaining competitive pricing.Building and nurturing solid relationships with property owners and clients. Providing transparent communication, regular updates, and actionable insights to foster trust and satisfaction.www.htdreamstays.com

Administration, production, and legal compliance of all official documentation related to Guests, Crew Members, Certificates, Regulatory Forms, and Cargo/Parcel offloads. In liaison with department managers and shoreside local authorities ensure that the ship, guests, and crew meet all legal requirements to arrive in every port, processing both arrival and departure clearances. Working together with the IT department to ensure that the Fidelio system meet all regulatory requirements for every port, accurate client information, data protection, reporting, among others.

Punta Cana, La Altagracia, Dominican Republic

Identified growth opportunity and created strategies to maximize revenue, using strategies like up-selling and cross-selling to increase hotel monthly ADR by USD $10, overall sales at the front office by 50% and guest satisfaction by 5%. Working together with all different areas, building and developing strong relations with my team and colleagues to ensure the highest service standard for our guest in guideline with the brand.

Paris Area, France

Lead and inspired a multicultural team of 65 employees in a 1000 rooms hotel, overviewing the Front Office, Conciergerie Desk and Luggage Room. Increased the overall performance by creating strategies to make all the processes more efficient. Contributed to the growth and development of my team by guiding, coaching, and supporting them to maximize their potential.

Monterrey Y Alrededores, México

Lead a regional team to the successful implementation, updates and technical support of the two main management systems of the company, overseeing four different countries that involved more than three thousand users across the region. Liaison between the company clients and the developers to ensure that all the tools and applications met the clients needs and expectations. Using the Scrum methodology ensured product integrations during roll-outs were as smooth as possible, successfully implemented new additions and updates, which improved the system based on the users needs. Gave a solid structure to the department including creating standards and manuals to provide a better understanding to the users of how to operate and navigate through the system. Conducted regular business reviews, reports and presentations to senior management and VPs.

Dominican Republic

Acted as SME for the Management System and Payroll System in a Telecommunications company. Provided solutions to our client needs working in an Agile framework. Administrated the system ensuring data safety, as well as client and user satisfaction. Ensured that the system met all law regulations depending on which country our client was located. Conducted regional implementations of the system, including trainings to the users.

Dominican Republic

Coordinated between different stakeholders to organize the best strategy to ensure an effective and smooth run of the company’s events. Analyzing on every occasion the most efficient way to plan and arrange every phase of the project.Performed all my responsibilities always oriented to details and excellency resulting in the trust of my superiors, clients and other stakeholders, which lead to working without supervision. Giving my leaders and coworker the guarantee and the security that they could rely on me and on my work

Dominican Republic

Engaged with clients from the first interaction all the way to a successful sale, leading to a substantially increased conversion rate for the company. Learned the business and system at a rapid rate and soon was giving support, assisting and answering questions to my colleagues.

Master Of International Business In Hotel, Resorts, Events, And Food & Beverage Management, Meeting And Event Planning, Master

Hotel Management, Specialization In Marketing, Hospitality Administration/Management, Bachelor

Master'S Degree, Business Intelligence And Big Data