Hyojik Charles Lee Email & Phone Number

•Implement and support components for Eligibility Verification, Address & Identity Validation, Medical Necessity, Admission Notification, Prior Authorization, Patient Estimation, Financial Clearance & Payment Processing•Integration with Hospitals existing Information Systems via EDI –X12, HL7, XML & various API’s•Implement and execute companywide documentation platform allowing all members of the employees exchange information effectively•Generated custom web-based reporting tool to provide added value for clients•Troubleshooting X12 270/271/278 and HL7 EDI Interfaces between eligibility solutions and Affinity, Cerner, Optimum, Meditech, Epic.•Supported 200+ vendor/customers establishing IPSec VPN/OpenVPN connections•Onsite/Offsite training for hospital patient registrant•Lead weekly meeting/discussion for all departments for collaboration of solution and future implementations•Key role in implementation of monitoring system, LabTech; effectively analyze clients' servers,provide automated fixes, and alerts.

• Led the implementation of Service Desk Ticket tracking software such as Numara Ticket-it, Numara FootPrints and Salesforce Service Cloud.• Rolled out company-wide Intranet to house all data contents through MediaWiki platform for better collaboration and sharing of company policies and procedures.• Administered the implementation of MediaWiki allowing all technicians to update information and access solutions effectively to reduce time-to-resolution.• Led the implementation of video tutorial s, including scripting, recording, editing, and publishing on the website to provide users with the ability to troubleshoot minor issues effectively reducing 800+ calls to the HelpDesk.• Managed Cyber Café platform and Remote Service Desk for all users.• Supported development of company meeting mobile App for Apple iOS and Android platforms, aided in content updates and layout of user interface.• Developed knowledgebase for users and customers to self-service and self-resolve any simple issues.• Participated in regular IT meetings with senior management and various user groups to review existing programs and procedure

Bachelor Of Science

Certified Advanced Project Management, Certified Advanced Project Management

Health Care Management And Leadership