Hyon Lee Ohlson, Mba, Cham, Crcr Email & Phone Number

Dallas, Texas, United States

• Managed daily operations of outpatient services, financial counseling, cashier services, and registration for a 556 bed Level I Trauma Center.
• Improved patient experience scores through Press Ganey surveys by 16%.
• Increased POS collections by 21% from the previous year through implementing process improvements that foster communication and transparency.
• Completed Methodist Health System’s Improvement Academy Silver Fellowship - Increased Press Ganey Overall Rating of Care percentile rank by six-hundred percent through the quality improvement program.
• Proactively took service recovery actions to ensure patient satisfaction.
• Established and maintained a strong culture of service and introduced AIDET principles to registration staff.

Dallas/Fort Worth Area

• Resolved over 30 cases a day for multiple hospitals within the health system.
• Acquired and documented benefit and pre-authorization information for over 30 outstanding cases a day.
• Professionally advised patients of their financial responsibility and authorization status prior to their scheduled appointment

Portland, Oregon

Ensured accuracy of claims and modifiers to bill insurance for healthcare suppliesCommunicated with patients, physicians, and insurance representatives to ensure accuracy, qualifications, and coverage for prescribed medical equipment.

Portland, Oregon Area

Portland, Oregon

Assisted with the publication and organization of multiple systematic reviews of health care topics for several state and federal agencies. Responsibilities included (but not limited to): proofreading, finding and printing articles for review, and assisting in organizing Endnote libraries.

Continuously met and exceeded performance metrics and professionally fostered relationships with internal and external stakeholders.

Wrote, directed, edited, and budgeted short thirty second commercials for national programming for one of the largest retailers. Pitched and sold concepts to clients. Consistently met and exceeded standards within budget.

Glendale, CA

Los Angeles, CA

Santa Monica, CA

Maintained production scheduleTracked receivables, production elements and assets for productionManaged artist workflowCreated reference videos for production teamCreated presentation boardsManaged artist time cards

Los Angeles

Greater Los Angeles Area

Greater Los Angeles Area

Bachelor Of Arts - Ba, English Language And Literature/Letters

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Postbaccalaureate Studies, Pre-Medicine