Charles Chi Email & Phone Number

Sterling, Va, Us

Washington, Dc, Us

Mclean, Virginia, Us

Provide day to day supervision and management of a dedicated subset of System Engineers and System Administrators onsite and offsite. Understand, communicate and enforce personal KPI’s, company-wide metrics, policies and procedures. Grow/develop talent by providing regular objective feedback, coaching/development support, and overcome challenges related to remote management. Responsible for pairing Sys Admins and Sys Engineers with regular recurring onsite visits and other scheduled requests. Conduct quality assurance assessments of engineering work performed by team members. Work with and advise team members and customers on best practices, advanced troubleshooting, and future system designs. Provide strategic technical advice to clients regarding their IT challenges and how it relates to their business objectives. Assist the client in managing its IT-related risks, including those related to cyber security, business continuity and disaster recovery. Conduct periodic health assessments for clients on designated team. Provide technical and strategic guidance for client relationship managers.

Mclean, Virginia, Us

Lead Systems Engineer at OrthoVirginiaServed a leadership role for 8 Systems Engineers and Administrators to succeed in multiple organization improving projects and initiatives with demanding deadlines in a cutting edge medical practice in an enterprise infrastructure, spanning in over multiple regions, datacenters, and outpatient facilities. -Led the software/hardware preparation for TDR (Technical Dress Rehersal) required for the Epic EMR implementation to Go Live!-Led the Office 365 migration of three organizations in different domain migration phases to fully consolidate 3 regions to one o365 tenant of 1,200 users with a one month deadline.-Led the initiative to simplify the network with removal of DFS replication and folder redirection to resolve domain migration issues. -Rolled out new VirtualOffice and RDS remote environments to provide compatibility with Epic Citrix applications.-Oversaw Sharepoint 2010 on-prem migration to Sharepoint Online.-Overhauled organization’s WSUS servers, configurations, and policies to standardize mix-matched policies of multiple regions.-Led the setup, configuration, and deployment new site servers to replace legacy domain controllers, including the cutting over of DHCP and the strategy for printer mapping.-Led the Webroot rollout and Symantec Endpoint removal initiative with Lansweeper deployment packages.

Reston, Va, Us

Perform an array of IT related tasks including help desk support, server maintenance, network management, and customer software support within 2 remotely connected offices, 2 virtual hosting environments, and 1 co-location facility. Lead special projects to increase operational efficiencies, promote sustainable growth, and meet organizational objectives. Track and maintain physical inventories for all IT assets and help ensure the accuracy of all records and documentation. Oversee system upgrades, configure servers for expansion, and utilize various third party software applications which are hosted internally on Linux platforms. Roll out virtual servers using VMWare and KVM infrastructure and administer Nagios monitoring for all network devices. Establish and implement security and disaster recovery protocols. Consolidated resources to decrease time for server setup and initiated strategies to successfully reduce hardware and licensing costs while improving overall reliability.

Reviewed, analyzed, and approved hardware and source control drawings for PC and server configurations. Managed engineering change requests/orders, maintained accurate documentation, and reported any discrepancies to the CCB. Trained and mentored staff members on ERP processes and technical solutions. Collaborated with the Standard Operation Procedure Group to assess company procedures and streamline IT operations. Conducted cross-functional internal audits as a certified ISO 9001:2000 team member. Assisted with network infrastructure setup and testing and provided input regarding prototype product designs and systems integration. Created new configuration management systems to analyze PC server components and manage sub-assembly pick lists. Proposed strategic plans to successfully improve interface between sales and engineering. Recognized for outstanding achievements and presented with numerous letters of recognition and awards.