• Assigned to assist in general IT and technical consultation tasks pertaining to the operation of the air charter.• Created an automated flight planner and managing tool that helps flight data logging, preparation and planning.• Reduced pre-flight briefing time by 50%.• Led the elaboration of the company’s route manual by creating visual approach charts for all the different routes flown locally.

• Responsible for the execution and quality of process automation projects delivered by the development team.• Ensured that Agile methodology was followed and lead Scrum ceremonies.• Provided guidance, coaching and roadblock removal for the development team.• Worked as a liaison between Business Analysis and Development teams.• Co-led projects for overall process improvement, quality and performance metrics.• Maintained communication with cross-continent teams/co-workers to achieve unification of standards and operating procedures.

• Participated in the development of process automations, six automation projects done individually, for cross-functional branches of the company, reducing processing times between 40% and 60%.• Mentoring/coaching role for new-coming peers.• SPOC for macro-coded excel spreadsheets to help automated processes improve efficiency and robot speed of operation, as well as internal tools for KPI tracking.

• Subject Matter Expert role assisting the Team in special projects as well as quality assurance, tool development, training tasks and project execution in general.• Created the necessary means and tools to build an individual Scorecard, which measured Productivity and Quality for teammates.• Lead the enhancement project for a service listing tool for another department by improving the user interface, data gathering and report creation, which led to a significant reduction in time on task and improved data accuracy.• Active role as MS Access and MS Excel VBA expert and tool developer.

• Creation, maintenance and report analysis through MS Excel, MS Access, Tableau and Power BI.• Automation of report creation and distribution through VBA.• Provided reporting and analysis assistance to operations, finance and marketing departments for both Domestic and International regions.

• Supervision of daily tasks, team management, revision of internal procedures and assistance to teammates, Agents, Field Operations Team and internal colleagues for the WU International region.• Specialized in high level/global reporting, metrics extraction, statistics and database creation for management and field operations.• Participated in the Leaders in Action Development Program.• SPOC for issues related to department project implementations and meetings with project stakeholders.• Granted the Second Quarter Accelerator Award.

• Subject matter expert role.• Led a project which consisted in enhancing (via VBA and Macros) the existent MS Excel based data entry forms to be user friendly and reduce the amount of input errors.• Specialized in report creation and database maintenance, development and improvement.• Served as Acting Team Leader.

Provided off-line support for Agents, Field Operations Team and internal colleagues for the international region.Actively assisted the department with special tasks such as report generating and developing new and existing tools. Top performer.

Provided online assistance to customers and agents from the Domestic region.Assisted Seniors and Team Leaders in reporting tasks for the supervision of teammates’ performance.Assisted the Direct to Bank department in special tasks, escalations and refunds.Top performer, granted the Customer Service Excellence award (Nov 2006).