Ali Rizvi Email & Phone Number

• Managed Azure Infrastructure-as-Code using ARM/Bicep and Terraform for efficient cloud database provisioning and management.• Implemented and configured Kubernetes pod deployments utilizing Helm charts, ensuring robust application delivery.• Applied expertise in Kubernetes network configuration, including service mesh integration, to enhance application performance.• Optimized release engineering processes and orchestrated CI/CD pipelines using GitHub Actions for streamlined deployment workflows.• Managed Azure network topologies, including App Gateway configurations, DNS record management, firewall management, and CA certificate management.• Configured and maintained logging and monitoring systems to ensure high availability and performance of cloud resources.• Excellent experience in Python Programming

• Demonstrated expertise in performing ticket analysis, service interruption analysis, and issue triaging.• Proven ability to follow up with relevant teams to ensure timely resolution of issues.• Utilized knowledge base and documentation effectively for quick-win and first-level issue resolution.• Managed ticket queue and assigned tickets to appropriate teams, maintaining track of SLAs.• Consistently met SLAs by ensuring timely resolution or escalation of tickets.• Developed strong customer relationships by providing exceptional support and maintaining a professional attitude.• Updated checklists for quality assurance and progress tracking, adhering to standard operating procedures.• Ensured seamless shift handovers and monitored and published SLA achievements.• Demonstrated excellent communication skills as a point of contact, both written and verbal.• Conducted validation, verification, and correction of system artifacts, reporting and documenting any errors.• Performed basic software system operations, including online screen navigation, running maps and jobs, configuration/installation, and backups.• Handled fallouts from various applications, journalized manual billing requests, processed payments, and customized miscellaneous activities.• Solid understanding of ITIL fundamentals.• Experience in providing telephonic support for IT Service Desk.• Proficient in using remote support tools like Bomgar and Windows • Remote Desktop (RDP).• In-depth knowledge of troubleshooting Microsoft Windows 10 and MAC• Operating System, as well as Microsoft Office 365 Products, Microsoft• Messaging & Collaboration Services, and Microsoft Directory Services• using Active Directory.Integrated automated testing frameworks into CI/CD pipelines, increasing code quality and reducing post-deployment defects by 15%.

• Provisioned AWS and Azure infrastructure for container-based applications, ensuring high availability and scalability.• Developed and managed Infrastructure-as-Code (IaC) using Terraform and Crossplane for both AWS and Azure, automating cloud resource provisioning.• Expert in scripting languages including Python, Groovy, and Bash, used for automation, configuration management, and CI/CD pipelines.• Installed, configured, and supported CI/CD tools such as Jenkins, Bitbucket, GitLab, GitHub Enterprise, and Nexus, enabling seamless code integration and deployment.• Managed and supported cloud and on-premises databases like MySQL, Couchbase, and Oracle, ensuring data integrity and optimal performance.• Deployed and maintained message queue systems including Kafka, RabbitMQ, and ActiveMQ, facilitating reliable and scalable messaging between services.• Installed and managed monitoring tools like Grafana, Dynatrace, Prometheus, Alertmanager, and CloudWatch, providing real-time insights into system performance.• Provisioned, supported, and managed EKS and AKS clusters on AWS and Azure, optimizing Kubernetes deployments for production environments.• Supported multiple projects simultaneously, demonstrating agility in moving across different project environments and meeting diverse requirements.• Defined and implemented DevOps processes for development, testing, release, updates, and support, streamlining operations and reducing deployment times.• Worked extensively on Linux-based infrastructure, particularly RedHat and other distributions, ensuring secure and efficient system operations.• Implemented configuration management and automation using tools like Ansible, Puppet, and Terraform, enhancing consistency and repeatability in deployments.• Troubleshot and resolved issues with lifecycle management tools such as Jenkins, Bitbucket, Nexus, and Artifactory, maintaining continuous integration and delivery.