Moved into the Director of Operations role to provide coordination across all functional areas, including marketing, warehouse/inventory management, and customer service.+ Oversaw difficult operational challenges including multiple warehouse relocations, staff increase and reduction while maintaining operational integrity, systems increases and reductions without compromising customer experience+ Directly manage up to 10 direct reports, including weekly check-ins, ensuring they were properly situated for success in their role+ Facilitate team meetings, leading discussion areas and ensuring communication and collaboration on key topics+ Synthesize data points from disparate sources into meaningful and actionable insights+ Document processes in shared knowledge bases for improved consistency across team+ Continue auxiliary functions such as: e-commerce maintenance and feature implementation, IT management

Oversaw the maturation of the e-commerce implementation and formalized all areas to be more scalable, accurate, and business-friendly.+ Provided e-commerce data improvements (collecting all necessary data points for completion of product catalog)+ Implemented several other major systems: devised and implemented SKU's on all products, inventory management platform, customer service ticketing platform, project management platform

Fulfilled multiple roles requiring vastly different skill sets:+ Trainer: led regular group training sessions, provided in-person lessons+ Sales: Interacted with customers to determine best technology solutions for their needs. Managed sales staff, trained staff. Maintained sales floor merchandising according to strict standards. Provided replenishment ordering support to keep needed product in-stock.+ Technician: Performed repairs on customer devices. Assisted with service department workflow management, optimizing repair workflow for timeliness and accuracy