•Ensured the proper entry, shipment, and invoicing of all customers orders and returns via Microsoft Navision. •Communicated with customers via phone, email, live chat, and face-to-face interactions. • Collaborated with external shipping vendors (FedEx) to resolve any issues related to the shipping and delivery of products. Set up new customer accounts for various partners including Chick-fil-a, BMW, Hendrick Automotive, Home Depot, and RaceTrac. • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Provided exceptional customer service in all interactions to promote satisfaction and create future business opportunities. • Delivered, installed, and repaired various products and equipment in personal and commercial settings. • Provided In-home consultations to ensure the needs of each client are met. • Maintained a daily schedule by pre-calling clients to set installation appointments. • Managed the inventory of supplies and tools needed to complete each job.

• Provided expert product knowledge and professional recommendations. • Demonstrated the benefits and uses of all products on the sales floor. • Created custom home solutions to suit every customers needs. • Continuously exceeded daily metrics and monthly sales goals. •Extended offers for product protection plans and special financing

• Managed all inbound calls by working with every store department to best service the customer. • Increased sales by developing strong knowledge of the available products and services. • Recommended merchandise to customers based on their wants and needs. • Resolved customer service issues quickly and efficiently.