I-Chen Chen Email & Phone Number

Dallas, Tx, Us

• Spearheaded Exchange new growth initiative in Human Capital Management project by partnering with senior executives to replace the current HR legacy systems and payroll system. Created the overall project milestones from Charter, RFI, RFP and business case. Evaluate and provide resource plans, deliverables and budget requirement for CEP and project needs.• Designed and implemented new automatic Performance Management System which will enhance the performance management program to streamline processes and deliver more real-time value to solidify a performance based culture through the execution of the revised program. Created training materials and conducted webinars for worldwide users. • Grew, developed and implemented Human Capital Analytics (HCA application) to provide an organization with insights for effectively managing employees to reach business goals efficiently. Designed Key Performance Indicator, dashboard and Metrics. Identify what data should be captured and how to use the data to model and predict capabilities to get an optimal return on investment on its human capital.• Designed and implemented reward automation project from initiation thru UAT and implementation. Eliminated manual process and provided dashboard, budget and report for top management.• Develop numerous statistical analyses for leadership to create strategies and policies to support IER, Bonus, eComm and retirement projects.• Developed and Implemented large scale of learning management system upgrade to meet industry standard processes. Completed the application in its entirety, including any questionnaire, and user’s guide.• Provide supervision and guidance to the project coordinator, administrator, and business analysis staff.• Strategically design and manage HR systems and analytics, application projects, products and programs.

Dallas, Tx, Us

• Partnered with Concur, HR, FA and IT to provide system requirements and recommendations for new Travel Management system design and testing. Collaborated with team to replace the maximum manual processes with system automation to increase efficiencies.• Designed and developed OMF supervisor hierarchy project to automate staffing system.• Lead HR systems team in specs, design, and development of tier consolidation project.• Ensure data elements are designed and available for flexible, topical, and timely end-user or corporate reporting.• Participate in departmental strategic and budgetary planning processes.• Prepare job descriptions, identify staffing needs, provide general direction, assign specific tasks and responsibilities, evaluate and mentor staff.• Provide direction to project teams including assignment of individual responsibilities, tasks and technical functions.• Oversee various systems projects of significant magnitude in terms of complexity, cost, time-constraints, internal and external staffing, and equipment including software and hardware.• Identify needs and will allocate the appropriate resources to meet timely completion of specific project tasks.• Actively pursue issue resolution, and communicate project status/issues to business stakeholders and operational management.• Act as the key liaison across all functional areas, including business units, information technology and outside vendors.• Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources.• Interface with customers to define requirements across functional boundaries and build a solid foundation of analytic capabilities.

Dallas, Tx, Us

• Responsible for the administration, liaison and coordination of human resources system projects and day to day operations of HRIS; Performing data analysis, trend analysis, forecast analysis, statistical regression analysis and functional reporting, related to HR Metrics.• Served as lead analyst on a team tasked to design, implement, deploy and support corporate wide HRMS systems.• Developed a system for the strategic management of human capital through a repository for HR data, standardization of that data, and a suite of analytical tools.• Conducted management and performance reviews of different departments; prepared a published report identifying departmental work force admin programs, as well as suggested concrete ways to improve instructional operations.• Utilized PC and Mainframe based software to generate reports, graphs and charts.

Dallas, Tx, Us

• Principal consultant for development of IT Strategic Plans.• Conducted design, development, and implementation of Mainframe systems and provided 7x24 production support services including backup & recovery test, memory sizing and tuning, user connection issues, database statistics reports.• Supported Y2K compliance effort by analyzing, modifying testing and implementing changes to various mission critical programs.• Supported RETEK RMS project.

Arlington, Tx, Us

• Provided consulting, problem determination, resolution, system installation and application support to support the user • Assisted in the planning and implementation of recommended projects: evaluated student employees and participated in the deployment of new software and technology • Supported the analysis, design and testing process of user’s request from each department• Supplied technical support to data processing colleagues

• Investigated and resolved discrepancy in the Premium/Loss ratio reports by reconciling items on the Premium report and the Loss report• Supported a dividend distribution process by assisting credit analysts to verify the accuracy of the monthly report• Assisted in analysis of financial data and extracted and defined relevant information; interpreted data for the purpose of determining past financial performance and to project a financial probability• Reviewed costs and performs cost benefit analysis related to projects and programs

Fort Worth, Texas, Us

• Analyzed and design screens for data entry and report generation.• Provided technical support to business partners as well as data processing colleagues.• Assisted branches in formulating solutions to meet the needs of profit target.• Supported and modified production reports to aid the sales staffs in establishing leads for potential sales.

Bachelor Of Business Administration - Bba, Accounting And Finance

Master Of Business Administration (Mba), Finance, General

Master Of Business Administration (M.B.A.), Accounting, Business Administration