Inna Davydchuk-Mandazhy Email and Phone Number
A resourceful and result-driven manager with 7 years of experience in technical support service. A professional with excellent knowledge of the structure and features of providing technical support according to the SLA levels. A manager of a team of 6 engineers for the turnkey system installation and configuration services. Proficient with different service desks and CRM systems.
Dino Personalservice Gmbh
View- Website:
- dino-personal.de
- Employees:
- 26
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Data Entry Operator, Digitization ProjectDino Personalservice GmbhBerlin, De
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Technical Support Manager, Project Manager, L1 Technical Support & Turnkey Solution TeamInfomir Sep 2017 - PresentOdesa, Odessa, Ukraine- Managed projects from consultation to the turnkey system installation and configuration services to launch the project and further technical support with the required level of SLA for operators in the IPTV/OTT industry worldwide- More than 300 one-paid works finished- Consistently and successfully cooperated with 19 IPTV/OTT operators under a permanent advanced support plan- Managed a team of 6 engineers- Provided technical presale consultations to B2B clients- Active cooperated with sales, legal and marketing departments- Developed and implemented new business processes according to the new help desk and CRM systems- Provided tech support for B2B clients (mainly, the technical representatives of the companies that built their IPTV/OTT projects based on Infomir products) -
Senior Service Delivery Manager, Warranty And After-Sale ServiceInfomir Apr 2017 - Aug 2017Odesa, Odessa, Ukraine- Provided tech support for B2C/B2B clients- Onboarded and trained new employees- Prepared reporting documents of the subdivision
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Service Delivery Manager, Warranty And After-Sale ServiceInfomir Sep 2015 - Apr 2017Odesa, Odessa, Ukraine- Provided tech support for B2C clients
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Lecturer / Research Associate, Chair Of Information Networks And SystemsOdessa National Telecommunications Academy Sep 2008 - Jun 2015Odesa, Odessa, Ukraine(Maternity leave: 5/2012 - 4/2015)- Teaching on Logistical systems of telecommunication, Fundamentals of postal service, System and networks of postal service, Informational technologies of postal service, and Fundamentals of robotics.- Supervision of graduate works of students - 17 works defended.
Inna Davydchuk-Mandazhy Skills
Inna Davydchuk-Mandazhy Education Details
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Telecommunications -
IampmTechmind Course -
Stratoplan Management SchoolTeamlead:101 Course
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Hillel It SchoolExcellent
Frequently Asked Questions about Inna Davydchuk-Mandazhy
What company does Inna Davydchuk-Mandazhy work for?
Inna Davydchuk-Mandazhy works for Dino Personalservice Gmbh
What is Inna Davydchuk-Mandazhy's role at the current company?
Inna Davydchuk-Mandazhy's current role is Data Entry Operator, Digitization Project.
What schools did Inna Davydchuk-Mandazhy attend?
Inna Davydchuk-Mandazhy attended Odessa National Telecommunications Academy, Iampm, Stratoplan Management School, Hillel It School.
What skills is Inna Davydchuk-Mandazhy known for?
Inna Davydchuk-Mandazhy has skills like Trello, Public Speaking, Jira, Relationship Management, Communication, Analytical Thinking, Html, Tech Support, Hubspot Crm, Multitasking, Time Management, Сoaching.
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