Ibtesam Felemban Email & Phone Number

Jeddah, Sa

Jeddah, Sa

Jeddah, Makkah, Saudi Arabia

- Management of 44 hospital representatives in the western and central regions.- Co-worked with marketing to revamp office space, creating a more modern and efficient work environment.- Co-worked with procurement to spearhead the design and procurement of new uniforms for all representatives .

Jeddah, Makkah, Saudi Arabia

- Management of 34 hospital representatives in the western region.- Participating in the acquisition and selection of potential new talent, and integration of new joiners and providing sufficient on the job training.

Jeddah, Makkah, Saudi Arabia

- Management of 20 hospital representatives dedicated for Saudi Airlines policy in the western region.- Overseeing customer medical approval requests.- Ensuring engagement in workshops with concerned functions.- Monitoring customer complaints/escalation status and identifying corrective actions.- Developing consolidated performance reports for all hospital representative's productivity.- Performing Tawuniya office inspection visits weekly.- Contributing to the identification of opportunities for continuous improvement.- Supervising day-to-day activities and escalating identified non-compliance cases.- Contributing to setting team members' objectives, clarifying expectations, reviewing performance periodically, providing regular feedback, coaching, and confronting unsatisfactory behaviour or performance.- Supporting in identifying team members' development requirements, and the evaluation of learning interventions' effectiveness on performance.- Contributing to managing team members working plans.- Promoting a productive working environment.

Jeddah Governorate, Saudi Arabia

- Ensure that correct paperwork and information are collected for order processing from AMs and clients, to then be passed on to the Credit Department to open the account on the system.- Check stock availability and ask the demand planner to place an order for stock that is not available and obtain the Estimated Time of Arrival (ETA).- Continuously follow up with departments to ensure that the workflow is followed and that there are no bottlenecks.- Follow up on order approvals and stock allocations within internal departments (stock ETAs).- Work as an effective team player and assist the account managers as and when requested, particularly with major deals.- Support AMs with all communication for the internal department.- Update the sales database as required and provide the sales manager with the required reports (i.e., pending open accounts, etc.).

Jeddah Governorate, Saudi Arabia

- Contacts prospective clients about insurance products and policies.- Meets with potential clients to discuss the adequacy of their existing insurance coverage and related financial resources.- Explains various insurance policies and products to potential and existing clients; guides clients in selecting the coverage that best meets their needs.- Suggests modifications and updates to clients' existing insurance policies.- Builds customized insurance policies and packages to meet clients' needs.- Processes insurance policy renewals.- Assists clients in filing insurance claims.- Maintains print and electronic records and files as required.- Performs other related duties as assigned.

Jeddah, Makkah Region, Saudi Arabia

- Participates in client relationship management and sales. Builds and makes more agents who can give us business and clients on a daily basis.- Motivates the agents and sends them all information regarding our projects every day and keeps in touch with them all the time.- Directs and coordinates internal resources to maximize client-perceived value.- Coordinates the collection and prioritization of client feedback, as well as the company's response.- Works with the other executive, agents, and companies on sales and relationship management within the assigned portfolio. Shares listings and inventories to close more deals.- Communicates with clients through phones, the internet, fax, mail, or in person to discuss their property needs. Manages all customer requirements and queries and solves their problems swiftly.- Writes all feedback into IPMS (Integrated Property Management System – Oracle Application) and updates it on a timely basis.- Completes all documentation for clients and agents and checks everything before entering it into the system.

Jeddah Governorate, Saudi Arabia

- Managed a portfolio of 8,000 lives and renewed around 100 healthcare insurance contracts.- Resolved clients' daily issues and challenges, including an average of 5-10 transactional issues per day.- Maintain 80% retention to achieve profitability within Bupa's strategy and values.- Build, maintain, and enhance relationships with clients to develop long-term satisfaction.- Meet weekly sales calls and complete reporting promptly.- Handle customer needs reliably and provide responsive and prompt service.- Use proactive communication and effectively seek resolutions for bad experiences.- Renew with proposed price increases to ensure a positive contribution.- Comply 100% with Bupa Arabia's credit control policy.- Print a debtor report weekly to ensure appropriate planning for unpaid debts and avoid suspensions.- Ensure that premiums are collected and support the collection team in communicating with clients.- Align customers' financial positions with the collection team and finance department.- Maintain customer interaction and use other applicable sources, such as SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for Health Insurance)