Job purpose of Laundry supervisor is supervising laundry department.Key duties/responsibilities of Laundry supervisor:1. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.2. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.3. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.4. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.5. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.6. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.7. Speak with others using clear and professional language; prepare and review written documents accurately and completely.8. Perform other reasonable job duties as requested by Supervisors.9. Complete inventory of uniforms and linens.10. Conduct monthly inventory of laundry supplies.11. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor.12. Train employees on all laundry procedures, including safety procedures and equipment operation.13. Verify that laundry requests are completed for each department as needed.14. Operate and monitor washing, dry cleaning, and drying machinery.15. Inspect linens and terry for damage.16. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Job purpose of Assistant Laundry manager is to supervise, train and inspect the performance of assigned Laundry Attendants and Valet Attendants ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests and employees.Key duties/responsibilities of Assistant Laundry manager:1. To ensure stocks of detergent, fabric conditioner etc are maintained.2. To be responsible for the day-to-day maintenance of laundry equipment and the daily de-fluffing of the dryers, reporting any defects to the Deputy Manager.3. To ensure the correct use of laundry bags with particular regard to soiled and infectious linen/laundry.4. To be aware of the Health and Safety and policies and to follow procedures as laid down.5. To follow all other policies and procedures appropriate to the post.6. To manage the laundry procedures and required flow of laundry to prevent a build up.7. To keep the laundry room and store area in a clean and hygienic condition.8. To participate in the staff appraisal system.9. To complete Induction Training Program.10. To attend other appropriate training sessions as required.11. To ensure that personal laundry is identified and returned to the correct individual.12. To allocate clothes to their appropriate basket.13. To distribute clothes to the residents room.14. To ensure the correct marking of residents clothing and linen.

1. Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.2. Provide information regarding the hotel’s facilities & services.3. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.4. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.5. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.6. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.7. Care about your environment and make sure it is tidy and well maintained.8. Be reliable and ensure you are at work on time.9. Know your role in case of emergency such as bomb threat, flood, fire etc.10. Understand the Employee Handbook and comply with the standards it outlines.11. Carry out all professionally reasonable instruction given by your supervisor.12. Report all incidents, accidents and guest complaints in briefings

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.DUTIES AND RESPONSIBILITIES:Enters and prepares the room for cleaning.Makes bed.Dusts the room and furniture.Replenishes guestroom and bath supplies.Cleans the bathroom.Cleans the closet.Vacuums and racks the carpet.Checks and secures the rooms.Replenish amenities according to the operational standards.Deliver and retrieve items on loan to guests e.g. iron and ironing boardsEnsure security of guest rooms and privacy of guestsPerform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as requiredCleans guest bathroom/bed room/floor corridor.Responsible for replenishment of guest complimentory water.Responsible for the cleanliness and maintance of his work area.Responsible for the Hotel property in the work area.Attends to guest calls, guest requests /guest complaints in the area assigned to him.Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.Responsible for following the standard operating procedures.Resonsible for achiving and exeeding the guest satisfaction score.

Public Area1. Know and strictly follow all established cleaning procedures for:- Polishing- Vacuuming- Scrubbing- Mopping- Shampooing- Dusting2. Complete Room/Public Area Crew work assignment sheet3. Know how to operate/use available Housekeeping machinery’s and chemicals according to established standards4. Ensure the cleanliness of Public Area and Public Toilet is in standard.Rooms1. Know and strictly follow established procedures for the cleaning and set-up of guest rooms2. Set-up the work trolley according to standards3. Carry out the following procedures according to established standards- Key Procedures- DND (Do Not Disturb)- Baby Sitting- Room Discrepancy- Lost & Found- Elsafe (Room Safety Box)- Loan Item- Lost & Breakage- Shoe Shine- Coffee & Tea Facilities- Mini Bar- Guest Laundry Pick-up- AC set upLinen, Wardrobe & Taylor1. Know and follow procedures for Uniform/Linen exchange2. Methodically organize Uniform and Linen storage3. Be involved in the Uniform and Linen Inventory4. Deliver guest room linen to the pantry5. Mend and maintain the employees' uniforms in good order.6. Ensure any damage that may occur to any linen or uniform is followed up quickly7. Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

1. Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.2. Provide information regarding the hotel’s facilities & services.3. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.4. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.5. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.6. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.7. Care about your environment and make sure it is tidy and well maintained.8. Be reliable and ensure you are at work on time.9. Know your role in case of emergency such as bomb threat, flood, fire etc.10. Understand the Employee Handbook and comply with the standards it outlines.11. Carry out all professionally reasonable instruction given by your supervisor.12. Report all incidents, accidents and guest complaints in briefingsTechnical ExpertisePublic Area1. Know and strictly follow all established cleaning procedures for:- Polishing- Vacuuming- Scrubbing- Mopping- Shampooing- Dusting2. Complete Room/Public Area Crew work assignment sheet3. Know how to operate/use available Housekeeping machinery’s and chemicals according to established standards4. Ensure the cleanliness of Public Area and Public Toilet is in standard.