Currently leading a cross-functional data quality program to improve insurance claims experience, as well as managing the underwriting workflow program, including new client implementations, enhancements, and the launch of a key strategic initiative with product development to transform the platform through emerging technologies such as AI with aerial imaging , property risk intelligence and developing custom proprietary features of the platform.Managed a cross-functional project to launch a new composite risk scoring model, foundational to incorporating climate change into risk forecasts across data, science & analytics, software, and product teams.Led a Google cloud transformation program for all insurance product technologies, aligning cloud infrastructure and architecture teams with application development, client operations, sales, and product development teams.

Championed Key Future Capabilities program to prove out and pilot new technologies and concepts in HR, Finance, and Field Services, such as intelligent document processing with machine learning (ABBYY, Indico), virtual agent chatbots using AI, and citizen led development on low-code automation platforms like UiPath, Power Automate, Appian, Pega and IBM BAW.Led a global Automation COE to deliver a 70% increase in gross annual hours saved over the prior year through RPA projects.Restructured the automation team to introduce a hybrid DevOps support model, improving SLAs, and with a lower cost to the business.

Led process improvement on the annual strategic plan refresh process with department leaders and the C-Suite team to deliver the vision for transformation in 2020 to the board, complete with traceability to executable strategy.Aligned data team to digital transformation strategies in delivering new services through iPaaS on a Learning Management System replacement project.Established a central organizational excellence team supporting hybrid approaches to strategy execution using a combination of traditional project management and agile techniques.

Implemented Strategic Planning and Resourcing Council (SPARC) to funnel technology innovation requests from Operations six departments into a unified, prioritized, strategic planAchieved increased maturity in project and program execution through common frameworks, templates and metricsEstablished trusted partnerships, introduced innovative technology, and enabled cross-functional project execution in a hybrid waterfall / agile environment Established firm-wide Analytics Community of Practice (ACOP) increasing data fluency and cross-functional awareness of data strategies and technologiesDeveloped operational excellence strategies for financial services back office technologies including self-service reporting and robotic process automation (RPA)

Developed business cases for Kohl’s first Enterprise Information Management team with services for Big Data and Advanced Analytics, Business Intelligence, Master Data Management, and Data Architecture/ModellingManaged $20M project portfolio P&L - aligning projects, technology & vendors to EIM StrategyReduced $1M/year in OpEx through enterprise-wide BI cloud strategySaved $750K/year in OpEx, and resolved peak performance issues, through Enterprise Data Warehouse expansion strategy utilizing Big Data and creating a Data LakeUncovered 10% capital surplus in department budget by piloting and improving capital budget forecasting model in partnership with Finance and PMOConducted executive briefings with senior leadership and negotiated contracts and purchases with analytics technology partners such as SAS, Hortonworks, Microstrategy, Teradata, and Informatica

Managed $8M program budget and led global cross-functional implementation team to deliver Oracle Retail ERP solutions geared toward Merchandising and Product Development teamsLed an Operational Reporting & Analytics team in piloting Kohl’s first BI Cloud initiative with Microstrategy and Teradata Led an Analytics project to implement a supplier scoring model through a Vendor Scorecard Dashboard in SpotfireEvaluated and piloted Planview Enterprise Project Portfolio Management solutionWorked with cross-functional Lean Leader teams to implement quantitative approaches to IT service deliveryLed an effort to co-develop forecasting and execution systems with SAS for: - Seasonal Sales Forecasts - New Store Opening Forecasts - Merchandise Assortment FlowsLead an effort to replace Excel and Access based forecasting models for Import Replenishment with Informatica and Oracle.

Designed productivity enhancements for Brookdale’s internally developed CRM system to enable a significant and intensive merger and acquisition strategy in a period of exponential growthCreated a simple and reusable framework for data mapping and conversion of acquired company CRM data into Brookdale’s internal CRM system

Pioneered a mobile application with Time Warner Cable featuring a user-centric design which enabled field engineers to record tap audits using one-handed data entry while strapped to a utility pole

Developed flexible and scalable direct marketing systems for fundraising with organizations such as Veterans Groups, Firefighters, Law Enforcement, and other charitable groups