Mastering operational and business performance, formulate commercial and logistics business strategy (S&OP), elaborating and implementing standard operating procedures and practices, business transformation programs and effective contract administration.• Pioneered the Digital Business Transformation, drove the change management program throughout planning, development, implementation and launch of the company´s first Logistics Management SaaS product.• Headed the management of… Show more Mastering operational and business performance, formulate commercial and logistics business strategy (S&OP), elaborating and implementing standard operating procedures and practices, business transformation programs and effective contract administration.• Pioneered the Digital Business Transformation, drove the change management program throughout planning, development, implementation and launch of the company´s first Logistics Management SaaS product.• Headed the management of existing and new service lines with monthly sales over $500K; defined, controlled and improved Key Performance Indicators (KPIs) as a result of improved performance evaluation, roles review and processes optimization.• Directed 2 major market activation initiatives gaining and consolidating over 100 eCommerce and small and business within 3 months.• Achieved the company entry to 5-SLN: the first association of the business to a global logistic network.• Developed two new business units: Courier and Cargo.• Established and coordinated the development and implementation of a new operations, logistics and commercial model, improving productivity and profitability; Improved productivity from 0,5 to 1,2 satisfied customer per hour.• Created and implemented a successful Customer Service Improvement program: Call Center Service supported by COPC Customer Experience Standard, optimizing consulting-call time over 70% (12 to 3 minutes). Show less

Providing Project Management Consulting, company formation and Business Management. • Collaborated with the clients’ internal teams to offer adequate implementation of strategy and approach solving client's challenges.• Advised on Daway's go-to-market business strategy and strategic roadmap; a start-up company focused on providing on-demand solutions to meet the pharmaceutical needs of clients in Bahrain.• Assisted the commercial and operational planning; ma market entry of a… Show more Providing Project Management Consulting, company formation and Business Management. • Collaborated with the clients’ internal teams to offer adequate implementation of strategy and approach solving client's challenges.• Advised on Daway's go-to-market business strategy and strategic roadmap; a start-up company focused on providing on-demand solutions to meet the pharmaceutical needs of clients in Bahrain.• Assisted the commercial and operational planning; ma market entry of a new transportation and food delivery business unit;• Advised and reported regular business updates; Collaborated with Delivery Point in the identification of opportunities for operational and commercial improvements in the administration of the contract with Talabat: Monthly Sales of $250,000 US -250+ Employees. Show less

Accountable lead for the technical and commercial customer relationship management. Drive Client Account Management and the project development team, guiding the analysis and structuring of clients’ solutions, implementing and monitoring.• Headed building the regional startup team for the accounts channel partner business.• Collaborated in the search, hiring and training of a team of 3 high-performing sales professionals to identify and translate client business and strategic… Show more Accountable lead for the technical and commercial customer relationship management. Drive Client Account Management and the project development team, guiding the analysis and structuring of clients’ solutions, implementing and monitoring.• Headed building the regional startup team for the accounts channel partner business.• Collaborated in the search, hiring and training of a team of 3 high-performing sales professionals to identify and translate client business and strategic requirements.• Committed to building and maintaining trusting relationships with key decision-makers among service providers across the region; activated first 4 strategic channel partner alliances outside the UK: Etisalat, Du, Orion, Al Rostamani Group, enterprise customers.• Developed and implemented overarching sales and business development strategy; created sales structure and overall workflow procedures to ensure best practices across all levels.• Delivered 20+ RFPs and consolidated 4 strategic accounts: within the first 6 months.• Built a Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across allocated territory management, reducing ticketing response time from 8 to 2 hours. Show less

• Promoted a reliable operational and contingency workforce for inter-service client contract management.• Introduced an operating and servicing program, and risk assessment, and successfully managed compliance programs.• Facilitated defining and elaborating Standard Operating Procedures and Best Practices manuals.• Introduced a new project/business management system improving communication, operational coordination and objectives attainment; reduced service… Show more • Promoted a reliable operational and contingency workforce for inter-service client contract management.• Introduced an operating and servicing program, and risk assessment, and successfully managed compliance programs.• Facilitated defining and elaborating Standard Operating Procedures and Best Practices manuals.• Introduced a new project/business management system improving communication, operational coordination and objectives attainment; reduced service incidents/objections/complaints in 90%.• Achieved 100% service level compliance; re-formulated and solved objections within first 90 days.• Promoted a new revenue stream focused on financial gain from deficient service improvements and resource optimization.• Headed a change in the budget planning strategy for property management (Workers Camps); maximized space utilization, improved utilization rate from 48% to 92%, and reduced section's annual budget by $1Million+. Show less

Assisted in the administrative management of business processes, collaborating in the registration of task and documentation, reporting and providing general administrative support for compliance and service management.• Noted for strong performance and organizational impact, cost reduction, and improved use of resources.• Promoted a cost reduction in the department's budget by the business transformation to digital documentation.