Handling post rental issues for customers and liaising between them and suppliersInvestigating customer queries and complains by checking documents such as invoices,rental agreements and check out/in formsIssuing refunds / compensation within the agreed guidelinesTranslating all English queries to Japanese to enable contact with Japanese suppliersregarding post rental issuesAssisting customer relations agents, the complaints team, the escalation team, and the chargeback team when they need assistance in relation to Japanese customers, suppliers and documentsAssisting Product and the Commercial department when Japanese suppliers by contacting them regarding post rental issuesAnswering queries from Japanese suppliers when they have concerns or questions regarding post rentals, regardless of whether or not cases are opened