As a Data Analyst at Optical Arc Pvt. Ltd., I play a crucial role in transforming data into actionable insights to support business decision-making. My responsibilities include data analysis, visualization, and reporting, focusing on enhancing operational efficiency and driving strategic initiatives. Key Responsibilities: - Conduct detailed data analysis using SQL, Python, Tableau, and Power BI to extract and interpret large datasets. - Perform data cleansing and preprocessing to ensure high data quality and consistency for accurate reporting. - Develop and maintain interactive dashboards and reports with Tableau/Power BI to visualize key metrics and trends. - Execute complex SQL queries and manage data using MySQL and Oracle PL/SQL to support various business needs. - Utilize Python libraries such as Pandas and NumPy for data manipulation and analysis, providing valuable insights. - Collaborate with cross-functional teams to understand business requirements and deliver data-driven solutions. - Present data findings in a clear and actionable format to stakeholders, facilitating informed decision-making. - Implement machine learning models to perform predictive analysis and uncover trends that inform business strategies. Technical Expertise: - Programming Languages: Python, SQL - Database Management: MySQL, Oracle PL/SQL - Data Visualization Tools: Tableau & Power BI - Libraries: Pandas, NumPy, matplotlib, etc - Data Manipulation Tools: Advanced Excel - Operating Systems: Windows In this role, I have successfully utilized my analytical skills to drive business improvements and support strategic decision-making at Optical Arc Pvt. Ltd., ensuring that data-driven insights contribute to the company's growth and efficiency.

• Managed end-to-end flight booking processes, ensuring accuracy in reservations and assisting customers in choosing the best travel options. • Handled backend flight operations, maintaining compliance with company policies and airline regulations to improve customer experience. • Monitored and processed flight cancellations, rescheduling, and time changes, ensuring timely communication with customers. • Utilized Kiwi.com ”Balkan” software to manage bookings, modify reservations, and troubleshoot operational issues. • Acted as a key contact for resolving customer issues related to bookings, cancellations, and flight changes, delivering professional and efficient service.

As a Software Tester at Way Of Worship Pvt. Ltd., I was dedicated to ensuring the quality and functionality of software products through detailed manual testing processes. My position involved close collaboration with development teams to identify and address issues, contributing to the overall reliability and performance of our software solutions. Key Responsibilities: - Requirement Analysis: Thoroughly reviewed and analyzed client requirements to understand testing objectives and ensure they were aligned with project goals. - Test Planning and Execution: Developed and executed comprehensive test plans and test cases based on functional and technical specifications. Conducted manual tests to verify software functionality, performance, and user experience. - Defect Tracking: Identified, documented, and tracked software defects and inconsistencies. Worked closely with development teams to communicate issues and ensure timely resolution. - Communication: Acted as a key liaison for communicating testing progress, defect status, and quality concerns to project stakeholders and development teams. - Review Meetings: Participated in review meetings to discuss testing outcomes, defect resolutions, and project progress, ensuring that all stakeholders were informed and aligned with the project's quality objectives. Technical Skills: - Testing Tools: Experienced in using Excel for test case management and defect tracking. Programming Languages: Basic knowledge of SQL for database validation and query testing. - Software Development Lifecycle: Proficient in various SDLC methodologies, including Agile and Waterfall, to ensure thorough manual testing and timely delivery of software. During my tenure at Way Of Worship Pvt. Ltd., I developed strong attention to detail and a methodical approach to identifying critical issues. My commitment to manual testing processes played a key role in delivering reliable software solutions and meeting the highest quality standards.