I Smith Email and Phone Number

Assist managment in generation of pending lists and turn-around-time reports and troubleshooting missing specimens electronically and physically.Process and verify patient information using VISTA laboratory information system.Adhere to HIPPA, OSHA, JHACO, and ISO-9001 regulations for patient privacy, laboratory safety and instrument maintenanceAbility to communicate effectively with individuals from diverse backgrounds including patients, physicians, nursing staff and fellow… Show more Assist managment in generation of pending lists and turn-around-time reports and troubleshooting missing specimens electronically and physically.Process and verify patient information using VISTA laboratory information system.Adhere to HIPPA, OSHA, JHACO, and ISO-9001 regulations for patient privacy, laboratory safety and instrument maintenanceAbility to communicate effectively with individuals from diverse backgrounds including patients, physicians, nursing staff and fellow employees for any information needed in order to ensure proper work protocols and quality patient experienceAssisting hospital personnel with information regarding testing information and sampling proceduresTranscribe patient information onto reference lab forms and package specimens for delivery and pickupCreate and recieve manifests for reference lab specimensPerform quality control to ensure that specimens are properly labeled and routed to appropriate department within turn-around-time limits.Help management optimize laboratory processes for maximum efficiency and performance.Create automated scripts within the VISTA Reflections patient data and test program software, which are currently used, and have been used by laboratory staff for the last 14 years.The scripts I create help medical technologists speed patient result entry at least 5 times as fast as using a manual method.Management has also been able to utilize several types of instant, one button report generation scripts that manually could take between 3 and 10 minutes.Run Excel macros script to electronically track in-house and outpatient clinical specimens for troubleshooting purposesDemonstrate superior knowledge of computer hardware repair and printer maintenance Show less

Update, maintain work order requests for PC Support using Remedy Case IT Service Management SoftwareUsed SQL scripts to perform database queries of information and to generate data reports.Communicated and troubleshot by phone and email with users about the status of their requests and troubleshot issues pertaining to resolution of requestsFollow through with work order updates through customer contact until resolvedLoaded software, granted permissions, and configured hardware… Show more Update, maintain work order requests for PC Support using Remedy Case IT Service Management SoftwareUsed SQL scripts to perform database queries of information and to generate data reports.Communicated and troubleshot by phone and email with users about the status of their requests and troubleshot issues pertaining to resolution of requestsFollow through with work order updates through customer contact until resolvedLoaded software, granted permissions, and configured hardware for new employees as part of onboarding process.Used ticketing systems to manage and process support actions and requests. Show less