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 Highly customized Finance integration with Order to Cash, Procure to Pay and Supply Chain teams. Managed finance projects after completion of deployments and once the SAP production system was stabilized. Ensured that the business requirements were understood and deliveredaccording to timelines and budget. Completed a very comprehensive blueprint design process as all lines of business are not in one industry and not on one legacy system. Currently in Functional Integration Testing (FIT) phase of business This release covers the company's largest line of business with operations in the USA, PR and USVI. Managed the team through the localization workshops to determine the requirements for all countries, with primary focus areas relating to legal tax and statutory.

Successfully led the Finance team of 7 for Release 1 of client's SAP implementation. In addition to core FICO modules, also part of Release1 scope was Financial Supply Chain Management (FSCM).  Set up the client's Global Shared Services Center Single Billing Entity bringing to fulfillment the client's business strategies for Accounting andSales Led User Acceptance Testing (UAT) Key member in the complex set up, configuration, testing of the Single Billing Entity Assisted in training and validation of financial postings for tax, cost of goods sold and revenue.  Led localization workshops for all Release1 countries and parts of Release 2 as well.  Trained all clients' project team members on managing localization workshops.  Wrote a white paper on it. Structured and implemented the tax configuration. Wrote all functional specifications of custom legal reporting requirements. Worked with developers for testing, approvals and finally the training onits use. Concluded all localization workshops.

Served as Lead Configurator for the USA implementation of this phase. Responsible for the configuration of Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Cost Center, and Profit Center Accounting Responsibilities also included assisting with Purchasing configuration and integration with Accounts Payable In addition to the configuration requirements, prepared and recorded allproject documentation in accordance with the client business documentation procedures. Managed the project deliverables, timeline and budget for the entire USA deployment and discussed this in weekly update meetings with theclient. Presented SAP user training for all the Finance modules. Implementation went Live as per project plan and within budge

 Managed the flow of all Finance Projects through the client 5-tier system landscape as stipulated by the Release Calendar This will include documentation in Solution Manager, Transport Management in SAP, Timeline and Project Costs Managed new Change Requests from initial requirement to budget approval and solution. Ensured that the design and changes followed the business requirements. Developed, tested, and managed the solution all the way to the Production environment. As QAI (Quality Assurance Integration) Lead ensured compliance with the clients change management Process with regards to documentationand procedures As the Finance Integration Lead ensured that all changes did not adversely affect any other areas of SAP both functionally and technically Provided Unit, Integration and Regression Testing in the appropriate landscapes of the agreed solution. Resolved Incidents (Service Requests/Trouble Tickets) where complex and emergency solutions were required. Presented SAP Knowledge sharing sessions as and when required.

Customization of organization model and Worked on the customization part in the areas of BP Roles, Relationships, number ranges etc Configured Organizational data determination profile with rules, Status profile, date profiles for Business Transactions Customization of Visits and activities Configured Partner Processing including partner determination profiles, partner relationships with Contact persons for transactions. Customized all the steps required for creating a Service Product Item for Service Contracts Customization of Service Level Agreements Customizing Campaign types, objectives, tactics Segmentation of Business Partners, define data sources and attribute list. Customize the mapping format for uploading of external list to the system. Base Configurations like Master data set up, Organizational Data Determination, Maintaining the Categories and Hierarchies for Products, Transaction Processing, Partner Determination Processing, Activity Management, Status, actions and date profiles, text management etc. Service Configurations like Service Contracts, service order management, complaint management, problem structure customizations, SLA, exposure of install Base. Marketing module configurations like Campaign Management, Segmentation Process, Data Sources, Creating Profile Sets, Target Groups, Personalized Forms, Lead Management

Worked as a Customer Service coordinator, an end user for Seibel CRM, for the process CSD (Customer Service Desk) Our team was a middleman between the customer and the field service engineers and were responsible for taking the customer requests (mostly on mails) and scheduling the engineer respectively, also keep account of the details post the service. Created Service Requests for customers. Was responsible for escalating service requests to the concerned departments depending upon the query, order, or complaint. Received exclusive training on LRM (Lab Resource Management), a high-profile customer of Agilent and handled the account single handedly. Timely follow up with the customers to ensure service satisfaction. Responsible for training new agents on business process Part of the ENVOY team, which is a team of 4 and responsible for carrying forward the skip level issues of all the agents in the business process to the higher management.