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Saint Paul, Mn, Us

Mortgage system administrator including Encompass - overseeing system configuration, customization, and maintenance to meet the needs of mortgage operations and servicing.Cultivate relationships with third-party vendors to evaluate and implement new solutions, driving operational excellence.Developed business rules using VBScript to automate routine tasks and streamline business processes.Troubleshoot and resolve mortgage system issues through HelpDesk tickets, ensuring minimal disruption to daily operations.Lead initiatives to optimize Encompass functionality, streamline workflows, and improve process efficiency.Partner with cross-functional IT teams using Agile methodologies to execute system enhancements, database management, and infrastructure upgrades.Participated in daily stand-up meetings, sprint planning sessions, and retrospectives as part of an Agile team.Support lending applications, including loan origination systems, ensuring system availability and performance.

Minneapolis, Minnesota, United States

-Engaged in a rigorous, 60+ hours a week full stack software engineering program, encompassing daily projects, group work, daily stand ups, and participation in lectures.-Developed proficiency in JavaScript, React, C#, .NET, SQL, PostgreSQL, HTML, CSS, Git, Node, Express, REST API.Completed a solo project: HarvestHero- HarvestHero, a user-friendly application designed to streamline the experience for both vendors and customers at farmers’ markets. The application empowers vendors to update their profiles with a bio description of their farms and add pictures and descriptions of their produce to their inventory. Customers can use HarvestHero to effortlessly locate vendors, find out what payment options a vendor accepts, and explore the fresh produce available. - Technologies utilized: React, Node.js, Express.js, JSX, JavaScript, Redux, Saga, REST API, Postman, SQL, PostgreSQL, Postico, HTML, CSS, MaterialUI, Multer, SweetAlert.Completed a client project for a company called HoneyDoes LLC- Honey Does LLC is a premier cleaning company renowned for delivering exceptional residential, commercial, and rental house cleaning services. -Collaborated effectively with a cross-functional team in the development of a mobile-first client-facing app for Honey Does LLC, transforming the customer experience in accessing cleaning services.-Contributed to the design and implementation of a seamless form submission process, enabling customers to effortlessly request estimated price quotes for cleaning services through the app.-Assisted in the development of a user-friendly account creation feature, empowering customers to schedule recurring cleanings conveniently.-Played a key role in integrating a messaging functionality within the app, streamlining communication channels between customers, cleaners, and Honey Does staff.- Technologies utilized: React, Node.js, Express.js, JSX, JavaScript, Redux, Saga, REST API, Postman, SQL, PostgreSQL, Postico, HTML, CSS, MaterialUI.

Minneapolis, Minnesota, United States

Support and facilitate business line control testing annual planning and quarterly results reporting activities.Participate in designing and developing control testing procedures to ensure business line adherence to company policies and standards for test execution of high inherent risk level controls.Conduct peer review of documented QA test results, conclusions, and related workpapers to assess the quality of test execution, identify weaknesses in design, and provide recommendations for remediation.Administer peer review projects, including meetings with the testing teams, inquiries, walk-throughs and validation of the QA project documentation.

St Paul, Minnesota, United States

Continued the same tasks as Business Operations Analyst I.Serve as primary system support for 150+ bond accounting processors.Troubleshoot system issues in bond accounting systems to determine root causes and provide resolution in a timely manner.Create and plan test scripts based on business line needs, contractual agreements, execute user acceptance testing by considering upstream and downstream impacts, track and test defects and report test results.Provide business line support as a liaison through facilitation of business requirement meetings.Assist with the development, coordination and completion of projects within the specified due dates, as assigned.Gather adhoc report requirements to support business line needs, ensure report logic and requirements are met and provide clear feedback to developers.Assist programmers to develop application requirements by executing tests advocating for the business line, analyze impact to production and ensure standards for new processes are met.Audit and identify gaps in procedures by interviewing subject matter experts and document changes to ensure procedures meet business line standards.Special Project: Assisted in the conversion of CertMaster (mainframe application) to Stream Transfer Agency (web based application) through testing, training, validation and participated in pre-live-post activities.

Serve as primary system support for 150+ bond accounting processors.Troubleshoot system issues in bond accounting systems to determine root causes and provide resolution in a timely manner.Create and plan test scripts based on business line needs, contractual agreements, execute user acceptance testing by considering upstream and downstream impacts, track and test defects and report test results.Provide business line support as a liaison through facilitation of business requirement meetings.Assist with the development, coordination and completion of projects within the specified due dates, as assigned.Gather adhoc report requirements to support business line needs, ensure report logic and requirements are met and provide clear feedback to developers.Assist programmers to develop application requirements by executing tests advocating for the business line, analyze impact to production and ensure standards for new processes are met.Audit and identify gaps in procedures by interviewing subject matter experts and document changes to ensure procedures meet business line standards.Special Project: Assisted in the conversion of CertMaster (mainframe application) to Stream Transfer Agency (web based application) through testing, training, validation and participated in pre-live-post activities.

St Paul, Minnesota, United States

Provide excellent customer service via phone to resolve issues and complete special requests for collateral reviews.Review collateral files such as contracts for the sale of real property, promissory notes, endorsements, deed of trust, title policies, loan assignments to assess condition per custodial agreements with the customer.Perform data entry into the system of record to track documents in custody following review of collateral files.Collaborate with other teams to meet time sensitive deadlines of heavy volume deals.

Chiang Mai, Thailand

Collaborated with healthcare professionals to deliver quality healthcare services to the community by assisting professionals with medical tools and devices during screenings.Navigated through cultural differences and adapted to local culture through patient visitations at home and observed psychological diagnosis of patients during interviews.Developed cross-cultural collaboration skills throughout the internship from facing challenges in rural Thailand such as limited resources, language barriers, and cultural beliefs on health.

Maplewood, Minnesota, United States

Participated in the 3M STEP (Science Training Encouragement Program) internship, a partnership between 3M and the Saint Paul Public School District.Engaged in scientific discovery and gained valuable experience at a leading global corporation.Received mentoring from 3M volunteers and completed paid classroom instruction.Attended classroom sessions twice per week, learning from 3M scientists about chemistry, math, and polymers.Acquired research skills through structured training sessions.Worked in a 3M laboratory during the summer, further developing job skills and exploring scientific career paths.Conducted extensive literature review within the Building & Commercial Services Division to assess product claims.Utilized Microsoft Excel to document and organize product claims in spreadsheets.Undertook a special project focused on Greenwashing, researching its definition and identifying strategies to prevent it.Achieved personal growth and enhanced professional development through the program.

Full-Stack Software Engineering Certification, Computer Software Engineering

Prime is an accelerated, immersion, full-time program that provides a holistic approach to real-world client work. Training Included.

Bachelor Of Science - Bs, Social Sciences

Public Health

Activities and Societies: Hands-on learning from villagers, farmers, and indigenous communities.Study Abroad in Chiang Mai, Thailand