Ivan Angelo Ermita Javier Email & Phone Number

Philippines

Makati City , Metro Manila, Ph

• Develops the platform strategy and initiative that is in line with the Bank’s overall channel and customer experience strategy. • Oversees the general channel management functions and provide strategic direction by recommending initiatives and creating policies that promote channel growth.• Plans new features, concepts and enhancements to existing services, supported by business cases and financial justification. Ensures accurate and timely execution of project deliverables. • Manages the development, testing and project work related to channel enhancements, new features and modules, production support fixes and other maintenance requests and ensure the delivery of right and timely solutions to clients. • Conducts project team meetings with technology providers and vendors and provide regular updates to business sponsors.

Makati City , Metro Manila, Ph

• Handles channel administration and development of BPI Express Online. • Provides strategic direction and ensures viability of the channel in order to support the products of the Bank.• Responsible in providing and analyzing market trends to ensure continued superior and relevant offerings.

Makati City , Metro Manila, Ph

• Develops policies and procedures in support of operations, sales, customer service, audit and technology.• Conducts regular risk assessment to ensure transactional security and compliance to standards and regulations.• Supports and conducts user training, education, tutorial and orientation about the channel.

Makati City , Metro Manila, Ph

Makati City , Metro Manila, Ph

• Manages a group of Sales Team Leaders and outbound phonebankers.• Recognizes and recommends innovations related to increasing sales volume of the Contact Center.

Makati City , Metro Manila, Ph

Postgraduate Diploma In Digital Marketing, Marketing

Postgraduate Diploma In General Management, General Management

Economics

High School Diploma