● Gestão administrativa e operacional dos processos de carga do TECA Internacional;● Interação com os Stakeholders dos Galpões Domésticos para interface com os setores internos da Fraport;● Visita a clientes externos;● Comunicação em nível de gestão com os órgãos anuentes, companhias aéreas, transportadores, agentes de carga, importadores, exportadores, despachantes aduaneiros, desenvolvimento de soluções logísticas para o modal aéreo;● Sugestão de melhorias de normas, legislações e procedimentos junto aos órgãos anuentes, gestão de dados estatísticos, comunicação interna e externa, representatividade da atividade na comunidade de comércio exterior;● Utilização do Mantra/Siscomex para fins operacional e gerencial, fiscalização contratual da empresa de manuseio e movimentação de carga, atuação direta junto ao Supervisor de Carga Internacional, se reportando ao Gerente de Operações do Aeroporto;● Desenvolvimento e acompanhamento de metas junto às equipes;● Responsável pelo processo de Alfandegamento do Aeroporto e AFE das atividades do TECA.

Operational standard in accordance with the policies, procedures and technology made available by the company;● Implementation and execution of strategic processes with the consenting bodies;● Manage and lead employees with schedules, training, shift schedules, hiring, quality initiatives, operational performance levels and other improvements, aiming to meet the company's operational needs;● Inventory transaction integrity inventory;● Market mapping, identification of potential targets, main stakeholders in a competitive environment for the development of know-how and improvements;● Leadership in business development with customers, forwarding agents and cargo agencies, solving problems with consenting agencies (Federal Revenue, Federal Police, Anvisa, Ministry of Agriculture, Ibama, Sefaz and Anac).● Ensure the human resources available within a climate of respect and harmony, as well as maintaining a staff of quality and high performance employees;● Ensure the proper organizational structure with SLA control with the outsourced company and requests from the IT, maintenance and security teams. So that the service is recognized as a center of excellence and best practices.

● Pestalozzi Method.● Teenager and adult.

● Plan the activities of the shipping and logistics sectors.● Work closely with Operations Manager to make decisions and lead the team● Lead customer calls with support of Management● Manage a team of 54 employees.● Provide outstanding customer service to both internal and external parties● Contribute to customer satisfaction through positive interactions, responsiveness to requests, attention to schedules, and high-quality work● Must be able to work under demanding deadlines

● Continually refine and adjust engagement approach to improve sales and customer experiences through feedback and analysis of situations and outcomes● Support local marketing initiatives to build brand awareness● Acts as an ambassador for the Sunglass Hut brand.● Builds the Sunglass Hut brand by consistently executing the brand standards.● Stays adept at knowing the product and staying current on new merchandise and fashion trends.

● Prepare a daily report; Process pending packages; Process returns to the sender● Process SAC packages; Process parcels to plan● Deal with broker returns at the end of the day● Process customer service e-mail requests● Contact customers by phone and / or email occasionally● Answer the phone and emails● Make the link between Customer Service and Brokers, and Operation Supervisor’s need● Dynamic, team-oriented environment