Iain Dennis Email & Phone Number

Defines functional, usability, reliability, performance and support requirements of a systemCreates and performs feature testing and determines environmental needsProvides the link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the businessPartners with business architecture and infrastructure and oversees all service levels to ensure business area satisfactionIn depth knowledge of tools utilizedWorks with the IT learning organization to mentor and assist in training initiatives and performs estimates for application functionality enhancementsProactively works with stakeholders to identify future system opportunities and enhancements.Develops use cases

• Simultaneously led 2 Agile scrum teams as a product owner• Implemented new letters, forms, task SLA’s in HIP LTSS, as well as the ability to store other clinical information at a member level such as allergies, medications, conditions, advance directives and preventive services• Showcased new features to stakeholders once they were completed.• Updated the reports and extracts for markets migrating to HIP LTSS• Managed the account creation for over 1300 users across 3 markets for the HIP LTSS care management platform.

• Provided production support by triaging and determining the root cause of user issues, so that they could be categorized appropriately and fixed.• Created and maintained JIRA records/queries to track new features, defects, and lights on fixes• Essential in the successful migration of LTSS markets for 10 states to the HIP LTSS care management platform.• Assigned test responsibilities and data for validation of each production release

Hamilton, Nj

• Incorporated new markets and features into the Member360 longitudinal record, which gives a complete view of an Anthem member’s Gaps in Care, Claims, Eligibility, Utilization, Pharmacy data, Lab data, Care Management and Communications.• Collaborated with the development team to determine any necessary modifications to the initial designs and estimate realistic time frames for implementation of our solutions• Mentored junior associates by teaching them to utilize job-related tools (e.g. Microsoft Visual Basic), delegating appropriate responsibilities and helping to establish best practices

• Maintained an excellent relationship with the client while gathering and analyzing complex business application software requirements• Developed solutions for the management of electronic health records which included linkage to services, case management, billing and outcomes reports• Efficiently managed multiple projects simultaneously through the waterfall software development life cycle• Used Microsoft Visio to create flow diagrams for current and future processes• Prepared detailed functional requirement specification documents that included accurate screen mockups and helped with preparing user interface guides• Assisted with quality assurance including structured and user acceptance testing• Worked effectively both independently and in a team setting

Mahwah, New Jersey

• Assist patrons with use of library databases, e-reserves, internet, email and other problems regarding software applications.• Represent the library in a positive manner• Assist patrons in using the Online Public Access Catalog (OPAC) and locating books

Haworth, New Jersey

• Digitizing, editing, and logging of video assets• Improving and optimizing the company website for Google• Improving social networking