Iain Mackellar Email & Phone Number

Stirling, Scotland, United Kingdom

Directly responsible for ensuring the effective operation of the HighWater business that meets the needs of HighWater clients. Responsibilities include (amongst others) overseeing the development and growth of business, effective service delivery, delivery of a self-generated marketing programme, managing client correspondence, managing of drilling and installation projects, implementing new policies and procedures relating to operational processes, managing and developing staff to ensure that everyone is supported, encouraged and performs in their role.

Stirling, Scotland

Responsible for overseeing the Stirling Branch development and growth of business, Including effective service delivery, managing client correspondence, managing of drilling and installation projects, implementing new policies and procedures relating to operational processes, implementing quality control procedures and formal reporting to Director level,

Gleneagles

Lead Program Manager of Caddie OperationsResponsible for delivering caddy services at one of the world’s most prestigious resorts. Responsibilities included managing resources, organising and scheduling staff for demanding clientele and high profile events, implementing quality control procedures, formal reporting to Director level, meeting targets, staff contracts, pay and training.

Gleneagles

Supervised by the program manager being responsible for delivering caddy services to the highest standard. Organising and scheduling caddies for demanding clientele as well as personally caddying during time off from my primary role. I was fortunate during this time to caddy for many prominent individuals including high profile golf professionals and also many important international heads of business.

Shenzhen, Guangdong, China

www.missionhillschina.com Part of a team responsible for delivering caddy services at the world’s largest golf resort. My role here included assisting my manager to schedule over 500 caddies across 6 golf courses which demanded a very high level of organization and attention to detail. During my time in this role I also took part in the “Caddy Academy” program where I helped to instruct trainee caddies on course etiquette and customer service.

Diploma Of Higher Education - Golf & Business Management

DIPLOMA OF HIGHER EDUCATION - GOLF & BUSINESS MANAGEMENT University of the Highlands and Islands, Dornoch Diploma of Higher Education.

Education record