Iain Mccoll Email & Phone Number

Sydney, New South Wales, Australia

The Operations Manager is the trusted go-to owner for the partnership between the Client and Food Rascal and successfully drives the smooth and efficient running of all operational elements for three sites by;• Understanding the needs of the corporate client and their employees• Building and leading a high-performing team to deliver exceptional hospitality experiences• Owning KPI results and exceeding client expectations across all sites• Stringent management of compliance and quality assurances.Key Accountabilities• Delivery of a high standard of product/services• Liaise with internal departments to ensure client needs are fulfilled effectively• Quality assurance, compliance and facilities management• Stringent policy and procedure adherence• Revenue, COGS and Labour forecasting and reporting• Seek, monitor and resolve customer feedback• Accountable for achieving and exceeding targets and KPIs• Building and maintaining key stakeholder and client relationships• Work collaboratively on and be responsible for client engagement strategies

Sydney, Australia

Drive, develop and lead the Event Operations team to ensure exceptional execution of events, revenue growth and achievement of financial targets. Responsible for leadership and people development of the team to enhance the Merivale brand as well as identifying areas to innovate and improve the guest experience.

Overseeing event operations across Merivale Hotels including Hotel CBD, Slip Inn, Coogee Pavilion, the Beresford Hotel, the Grand Hotel and Angel Hotel to name a few.Driving recruitment, training and induction processes for the event operations team. Always on the search for our next superstar

Ivy

The Pavilion

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

International Studies, International Relations And Affairs

Diploma Event Management

High School Diploma