Iain Perkins Email and Phone Number

• Observation of service delivery.• Service Quality Reviews (Internal Auditing)• Design and develop internal auditing tool to align with Care Quality Commission standards.• Chair reference groups related to project work.

• Provide administration of Management Systems to ISO 9001:2015 and RISQS Standard• Review and update ISO 9001, RISQS and Conformity of Production (CoP) Procedures• Monitor and co-ordinate response to Customer complaints and warranty claims• Monitor Customer satisfaction via Zoho surveys • Auditing of Suppliers with both site visits and remotely• Internal Auditing to ISO 9001, RISQS and CoP requirements• Conduct company inductions• Act as system administrator for online E-Learning software package• Take leading role in external audits by 3rd party organisations to 9001, RISQS and VCA

Chair Health and Safety CommitteeReview, analyse and advise on legislative changesChair management reviews in line with ISO 9001 and ISO 14001Provide leading role in transition to 2015 StandardsInternal Management System audits to ISO 9001 and 14001Manage audits by BSI on Integrated Management SystemProvide administration of Integrated Management System to ISO 9001 and ISO 14001.Liaise with waste management companies.Provide Microsoft Office support to company managementGenerate bespoke spreadsheets for data analysis purposesProduce weekly work flow reportsCreate email marketing campaignsDesign and implement trade show stand (pictures available) on a small budgetTroubleshooting as required by Senior ManagementSource and order promotional productsGraphic design work on logo’s and company branding

Internal Quality Management system audits to ISO 9001Provide Document Control to all Quality Management and Environmental system documents to ISO 9001 and ISO 14001Provide Expert Microsoft Excel assistance to Company ManagementProvide Microsoft Office Support to Company ManagementGenerate Bespoke Data Tracker Spreadsheets for data retention purposesProduce Weekly work flow reportsDrive Company Continuous Improvement ProcessCreate and edit Power Point presentations for use by Company ManagementDrive new process introduction meetings

Provide advice to service users regarding the collection and return or medical loan equipment. Provide information to professional health workers about specialist medical equipment.Support manager in Team Leader capacity when necessary.Liaise with drivers and customers to ensure delivery targets.Recruitment and training of new staff members.Acknowledge, log, investigate and respond to incoming departmental complaints.Supervise, motivate, induct, and develop staff members.Produce Management Information and statistical data using Excel and bespoke software. Input new orders for medical equipment onto database.Co-ordinate delivery and collection schedules.Manage satellite equipment store administration. Work to tight deadlines and manage own workload.

Support manager in Team Leader capacity when necessary.Liase with drivers and customers to ensure delivery targets.Training of new staff membersSupervise, motivate, induct, and develop staff members.Produce Management Information and statistical data using Excel and bespoke software.Input new orders for medical equipment onto database.Co-ordinate delivery and collection schedules.Manage satellite equipment store administration.Work to tight deadlines and manage own workload.Access to on site server room to resolve network/computer issues