Managing existing Franchised Motor Dealer Group clients to increase sales of GAP, CRI and Complete Wheel insurance, within the FCA compliance process, and improve overall client relationship satisfaction. • Completed an ANSOFF based matrix on our existing client network to identify a 28% income growth opportunity. • Set targets and planned roll out of new development program• Identified key client business for initial testing• Established a dealer study process to gain client Senior Management commitment analysing systems and controls, management information and training requirements• Regular performance reviews at client board level • Introduced monthly performance leagues in key client business• Promoting the FCA Compliant sales process to increase product sales• Established regular training and mentoring sessions face to face and via Web• Key point of contact for customer relation management Key Accomplishments • Development program rolled out successfully to 4 key clients across 48 dealer locations• Improved oversight and management information

Working with Franchised Motor Dealer Group clients across the UK. Auditing the Sales Process for Insurance and Finance in line with FCA consumer outcomes.• Completing On site Audits of Dealer F&I Sales Process• Reporting results to senior stakeholders in client businesses• Resolving compliance issues and supporting ongoing dealer compliance programs• Recommending process improvements and training programs• New Customer onboarding• New product launches into existing client groups• 121 Training Sessions & Group Classroom Sessions• GAP & Other GI Add on Insurance Product Sales Training and Client development• Diary management and planningKey Accomplishments • Developed additional Processes to ensure regulatory compliance• Developed and rolled out Ingeni’s response to the SM&CR regulation

Line manager to a team of 8 Sales Executives & directly responsible for F&I sales, compliance and reporting. Development of the sales team with the aim to improve presentation skills and reinforce the compliance process.Key Accomplishment• Increased Team Used Finance penetration from 12% to 43%• Increased Team Used Extended Warranty from 8% to 18%• Increased Team Paint Protection from 22% to 57%• Increased overall F&I profit by 204% against 2017

Prestige vehicle sales

Selling new and used SKODA cars to the retail market. • Consistently hit or exceeded target for New and Used Retail• Top 2 Sales Executive in group 2015• Exceeded all add-on product sales GAP/Paint Protection• Designed and implemented KPI scheme Enquiry/Activity/Sales report which was later adopted across the entire group to monitor and improve sales. • Increased branch social media by 150%

Running an independent Used Car Dealer, managing all aspects of the site including retail and service departments.

Selling pre-owned cars to the sub-prime finance market. Objection handling and negotiation.

Selling houses and mortgage services to the public.Negotiating prices and facilitating exchanges.

Working within the Direct Marketing Industry.My role was split between account management duties for our existing clients, and gaining new business. The role involved a certain amount of time spent on the road cold calling on business prospects with the view to generate appointments.