Successfully managed a project to upgrade and configure our event management platform (Ungerboeck), rolling out the new functionality across our venues and included the technical deployment, functional and user testing, training and internal communications. Delivered replacement Wi-Fi at our Vox venue using Cisco Wi-Fi 6 hardware, utilising Cisco DNA Centre for live assurance reporting and DNA spaces for the splash page. The project was delivered end to end in under 4 months ready for a high profile Cisco event. Also managed an organisation wide network refresh moving to a software defined network using Cisco DNA Center. Working with our delivery partner we completed the design work, and install the border and intermediary switches. Key responsibilities included managing the procurement phase, managing our delivery partner including the review/delivery of statements of work, liaising with key stakeholders for requirements, installation of hardware and to understand/communicate the impact of the project.

As a Lead Project Manager I oversaw a number of high profile projects within a large and complex digital transformation programme. These included: - Delivery of an organisation wide rollout of Windows 10 and Office 365. The implementation included a full device refresh across two sites and remote workers, including desktop PCs and laptops as define by our user personas. Also included mobile device management and multi-factor authentication. I was responsible for requirements gathering, user acceptance testing, cutover logistics, business change activities including training and communications as well as early life support. - A sub-programme of work focussed on collaboration and digital transformation (£2m budget) that included an intranet and document management implementation (Beezy/SharePoint) and the migration of data from the legacy platform Umbraco, Unified Comms (Skype for Business) and MS Office 365 collaboration (MS Teams plus other 365 apps). I led a team consisting of Project Managers, Business Analysts, Infrastructure Engineers and a Product Owner using a blend of waterfall and agile techniques.All of the above was underpinned by a business centered strategy focused on how to deliver these technologies to our users to improve productivity, information governance and security and flexible working.

- Provided business change advice to senior managers including policy and operational Directors, to help shape their projects, making sure that they considered the wider organisation and engage with the right stakeholders, as well as advising them on project governance.- Set up a new PMO following an organisation re-structure. To support the delivery of both IT and non-IT projects I put in place project governance and controls, quality assurance, a new project lifecycle and introduced new project templates and processes. I also implemented a skills matrix within the team to understand capability and development needs.- Directly managed a team of up to 6 Project Managers whilst co-leading wider PMO team, providing coaching and mentoring on all aspects of project management including best practice in relation to planning, risk and issue management, stakeholder engagement and project delivery. - Managed projects at a portfolio level. This included overseeing the SRA’s most high-profile annual project (Dynamics CRM & online customer portal upgrades) that collects an annual income of over £100m, advising the project board on governance and controls. I also managed key dependencies between projects, escalated risk/issues and project finances. Involved working with the supplier’s offshore development team.- Managed the capture of system requirements as part of large-scale transformation programme (MS Dynamics 365/CRM), working closely with a large consultancy firm. The role needed me to manage and influence Directors and Executive Directors to ensure their buy-in, influence them and manage conflict when it arose.

- Specialising in Business Change I managed a team of 3 Junior Project Managers and a Project Control Lead, overseeing their projects whilst managing the delivery of projects myself.- Managed multiple workstreams for a large MS Dynamics CRM implementation covering training, internal and external communications and business processes. - Presented the approach of the CRM implementation to groups of 200 internal stakeholders (600 in total).- Successfully delivered a key policy project which included the approval of new policies and regulations through internal and external governance, the capture of functional requirements and the delivery of training and external communications.

Working in the Business Change Team I provide project management and business analysis support to the wider business, helping to deliver a range of change projects. As part of the role I am heavily involved in business readiness planning including the training and stakeholder engagement.

I work in the Business Change Team overseeing the design and delivery of bespoke MS Dynamics CRM training for the Solicitors Regulation Authority ensuring major projects receive high quality training support in addition to the business as usual training required throughout the year. I have also written a report putting forward proposals which will provide the organisation with a long term sustainable solution to the operational delivery of IT system training. I will also provide bespoke training for future change projects within the SRA. The role requires me to work closely with the test team, project managers and business analysts to understand the functionality of the IT systems implemented to develop the effective training materials and interactive/hands on training.

Working within the Enabling Programme I designed and delivered bespoke IT and business process training to the organisation as part of a significant transformation/change programme. This required me to liaise with the test team, project managers and business analysts to understand the functionality of the IT systems being implemented and then develop effective training materials and interactive/hands on training. Whilst in the role I was also involved in external stakeholder engagement activities aimed at improving solicitors understanding of the online environment they use.

I managed a team of coaches providing regulatory based training sessions, business process training and IT training. As part of the implementation of new IT systems I worked closely with the project trainers to develop bespoke IT training. During this time I oversaw the scheduling of a significant training programme rolled out to the Contact Centre as well as managing other areas of work such as writing guidance for mySRA (an online environment for design to allow solicitors to manage their details) and writing FAQ content for the SRA website. I also represented the department at project and contingency planning meetings influencing key decisions around the implementation of the new systems and put forward requirements to improve the IT systems for end users.