Project manager

GoldMine Corporate and Premium Edition 8.5Frontrange HEAT Service and Support CertifiedService Desk ManagementCrystal Reports WritingSQL reporting services SQL Server AdministrationTraining experience and several training qualifications Day to day work involves;Managing CRM and Service Desk installation, integration and Reporting Projects from Design through to completion on time and to budget.Consulting with clients (at all levels of the business) on identifying and mapping business processes to CRM and / or Service Desk softwareScoping and/or writing Crystal or SQL Server reportsEnd user training (Classroom and one-to-one online training)Preparing training materials (Including on line Video materials); Achievements within recent roles and/or contracts* Created and delivered a variety of training modules for one of France's largest automotive manufacturers* Delivered a complex GoldMine CRM project to a 100 user team spread Dubai, Hong, Kong, Egypt and Malta* Significantly improved efficiency and productivity of an e-learning company based in Dublin by creating a full suite of Crystal reports for each dept and dashboards for the management team this making a saving of dozens of working hours every month* Managed UK role-out of GoldMine CRM project with the worlds largest dedicated conferencing service provider set up included 120+ users with synchronisation, Integration with accounts software and a full reporting solution based on SQL reports

CRM and Business Consulting ,training (at every level), Crystal Reports writing, SQL Server etc ( see 1st page)

Independant GoldMine Consultant and freelance GoldMine trainer.Certified HEAT Service Desk Consulatant.Crystal Reports Writer.SQl Server ReportsPrince2 Project Manager

Sales, Marketing and Business Consulting ,training (at every level), Crystal Reports writing, SQL Server etc ( see 1st page)

This position was one which encompassed all stages of the CRM project life-cycle. Skills I learned here included pre-sales technical assistance, workshops, business analysis, specification and implementation, within a small organisation with many blue chip clients. Responsible for leading many successful Goldmine rollouts and 90% of all CRM training projects within the company. During the 6 years I spent with MDM I undertook a huge amount of study and training, which ultimately led to an MCDBA qualification. Excellent References available.

This position was one which encompassed all stages of the CRM project life-cycle. Skills developed within the role included pre-sales technical assistance, workshops, business analysis, specification and implementation, within a small organisation with many blue chip clients. Responsible for leading many successful Goldmine rollouts and 90% of all CRM training projects within the company. During the 7 years I spent with MDM I undertook a significant amount of study and training, which ultimately led to an MCDBA qualification.

This role involved planning the curriculum to meet student's needs and the requirements of the examining bodies, by creating schemes of work and lesson plans in line with the organisations guidelines. During my time at this organisation I was heavily involved in project managing the design and implementation of a brand new 6th floor restaurant, bistro for the college. I developed an interest in IT whilst at the college

This role involved planning the curriculum to meet student's needs and the requirements of the examining bodies, by creating schemes of work and lesson plans in line with the organisations guidelines. During my time at this organisation I was heavily involved in project managing the design and implementation of a brand new 6th floor restaurant, bistro for the college. I developed an interest in IT whilst at the college

The role of Sous Chef in a prestigious restaurant is a very tough and demanding position, usually involving about 14 hours per day for 6 days of the week.A Sous Chef is responsible for assisting the Head Chef and deputising in his absence. Also responsible for joint menu development, ordering systems, staff training and all health, safety and hygiene matters.

The role of Sous Chef in a prestigious restaurant is a very tough and demanding position, usually involving about 14 hours per day for 6 days of the week.A Sous Chef is responsible for assisting the Head Chef and deputising in his absence. Also responsible for joint menu development, ordering systems, staff training and all health, safety and hygiene matters.