Iain Bonsor Email & Phone Number

Excel Arena, London

• Managing deployment and auditing of fleet consisting of 600+ vehicles during Olympic and Paralympic Games to ensure Royalty, Dignitaries, VIP’s, Athletes and Olympic officials are able to attend their scheduled.
• Delivered training to circa 3000 staff on in-house systems, protocols and vehicle specifics to ensure a first class service is provided on time and with the correct support.
• Liason with key account and stakeholder BMW Mondial roadside assistance to develop and effectively manage vehicle recovery strategies.
• Design and implementation of processes to identify and track road violations within fleet.
• Working alongside FMG insurance and Olympic Fleet Commissioning site to design and implement systems to enable the tracking and recording of vehicle damages.

Chelmsford

• Providing face to face assistance with claimants to resolve issues relating to benefits provided by the state.
• Leading a team of 10 staff working on main help desk, reception, finance office and back of house operations.
• Developed and managed key relationship with Learn Direct to provide increased course selection and enrolment for claimants looking to gain further qualifications and increase employment possibilities
• Designing and delivering of training to circa 150 staff on key developments within digital services that will help offer new opportunities for claimants to develop skills and find work

Derby

• Managed a team of 17 to provide telephony support to British Telecom clients using the BT broadband service
• Running operations centre to ensure agreed SLA’s in relation to expected call times are kept using AVAYA call monitoring systems
• Liasing with Hays recruitment agency to deal with HR issues
• Providing support to chairmans office to personally deal with escalated customer complaints
• Holding monthly 1-2-1 staff reviews to identify staff developmental needs and promote good practices based on weekly call monitoring reports and daily statistical reports.
• Supporting all staff on shift to resolve customer issues on first time basis

Derby, United Kingdom