Iain Sinclair Email & Phone Number

Oxford, Gb

London, England, United Kingdom

* Oversee the delivery of a broad portfolio of implementation projects in banking and insurance, directly supervising the work of the Western Europe engagement management team.* Leading the build out of the FintechOS delivery methodology and delivery CoE as we rapidly scale from a standing start to million pound implementations.* A key focus to my role has been working closely with my colleagues in Sales and Product in the sales cycle to ensure deals close with a strong foundation for delivery success.

London, England, United Kingdom

Oxford, England, United Kingdom

East Oxford Supply is the authorized UK distributor for Bien Aller, a leading Canadian face mask brand.

London, United Kingdom

* Managed a portfolio of projects across a wide spectrum of industries and geographies, from Telecom, Banking and Insurance, focused on regulatory compliance projects.* Audited and drove improvement in Aptitude’s internal Project Management methodology across all European engagements* Designed and sold Aptitude’s first Managed Services proposition to a tier 1 banking client

Toronto, Canada Area

Accountable for managing the commercial strategy impacts to the IFRS 15 compliance project. Led the functional design of the IFRS 15 implementation.• coordinated solution design across finance, IT and solution delivery partners to mitigate external revenue reporting impacts from the regulatory changes

Toronto, Canada Area

Delivered an interdepartmental project (IT, Regulatory, Legal, Marketing) tasked with reducing the complexity of pricing in wireless and cable billing systems.• Identified the opportunity, pitched and secured project sponsorship from CEO, accountable and reporting to the President, Consumer BU for delivery• Achieved 50% reductions in both total pricing and pricing open for sale, reducing the underlying complexity of pricing delivery enabling further cost and time reductions• This project's legacy lives on as an annual operational activity between Marketing and IT

Toronto, Canada Area

Led an operational department that processed 4,000 price change requests a year across cable and wireless lines of business. * Improved hardware pricing eligibility process and eliminated $1M in annual customer credits. * Improved Care support model and eliminated backlog of 3rd level support tickets. * Improved Cable rate increase process and eliminated $1M in avoidable customer credits, and pulled forward revenue by 6 weeks. * Delivered LSS Green Belt training to entire department, and supervised qualifying projects. * Refined visual management and removed scheduling process and overhead by introducing pull scheduling at head of value stream. * Led Kaizen session that successfully removed 2,000 hours per year of non-value added work from upstream marketing team. * Delivered Kaizen workshop to Pricing organization.

Toronto, Canada Area

Transformed key cross-functional processes (IT, Finance, Marketing and Customer Experience) using lean principles and LSS to reduce lead time and improve quality in the wireless pricing value stream.Integrated cable pricing value stream into department, following the wireless transformational model.

Brampton, Ontario

Started up internal IT process consultancy, and led a team of consultants focused on IT operational improvements. * ITIL and Lean Six Sigma focus * Led comprehensive baseline mapping of IT processes to ITUP framework * Oversaw process design of first Agile/Scrum pilot at Rogers, and subsequent integration into SDLC * Delivered proof-of-concept CMDB and Service Catalogue

IT Strategic Planning