Senior Director of Citrix Consulting in EMEA responsible for the strategy and delivery of Citrix Consulting Services. Line management of a team of 65 full time consultants and managers across EMEA. Responsible for increasing Consulting revenues and margins as well as supporting Sales in increasing Services and Product bookings• Created a 3 year vision and strategic plan to take Consulting to the next level with a focus on delivering outcome based solutions and business change through… Show more Senior Director of Citrix Consulting in EMEA responsible for the strategy and delivery of Citrix Consulting Services. Line management of a team of 65 full time consultants and managers across EMEA. Responsible for increasing Consulting revenues and margins as well as supporting Sales in increasing Services and Product bookings• Created a 3 year vision and strategic plan to take Consulting to the next level with a focus on delivering outcome based solutions and business change through the delivery of Citrix solutions• Improved billable utilisation by 10% to drive improved margins by ensuring that every Consultant took ownership of their training, availability and assignments• Delivered customer satisfaction 16% above company target Show less

ByteMobile was acquired by Citrix in July 2012. Director of ByteMobile Professional Services responsible for the management of ByteMobile Professional Services projects and programmes from pre-sales through to delivery and reporting to the Group Director of Consulting Services in EMEA. Line management of a team of 50 covering multiple roles such as project management, engineering and testing. Responsible for increasing Professional Services revenue and growing margin through successful… Show more ByteMobile was acquired by Citrix in July 2012. Director of ByteMobile Professional Services responsible for the management of ByteMobile Professional Services projects and programmes from pre-sales through to delivery and reporting to the Group Director of Consulting Services in EMEA. Line management of a team of 50 covering multiple roles such as project management, engineering and testing. Responsible for increasing Professional Services revenue and growing margin through successful project delivery as well as supporting the Sales team in increasing Services bookingsAchievements• Delivered 50% margin improvements over 3 years by transforming the governance processes for the team to focus on key time, cost and quality metrics. • Increased revenues 10% year on year through closer engagement with Sales and a grounds up approach to project planning which led to higher customer value being purchased and increased revenues from change control• Improved customer satisfaction through the introduction of customer satisfaction surveys and targeted action plans to customer feedback Show less

Head of Programme Management (EMEA) responsible for the portfolio management of all professional services projects and programmes from bid through to delivery and reporting directly to the global VP of Professional Services. Line management of a team of 14 project and programme managers in a two tiered team. Responsible for increasing professional services revenue and growing margin through successful project delivery. Bytemobile is the technology leader in mobile data optimisation and delivers… Show more Head of Programme Management (EMEA) responsible for the portfolio management of all professional services projects and programmes from bid through to delivery and reporting directly to the global VP of Professional Services. Line management of a team of 14 project and programme managers in a two tiered team. Responsible for increasing professional services revenue and growing margin through successful project delivery. Bytemobile is the technology leader in mobile data optimisation and delivers projects and programmes in over 60 countries• Creation and implementation of an end to end project delivery methodology to standardise and streamline the way in which projects are managed from initiation to closure• Secured cashflow by ensuring key customer acceptance milestones were met• Improved customer relations on a key poorly performing portfolio allowing revenue generation from change control for the first time in 4 years• Implementation of standard bid pricing models to ensure service proposals are sized, priced and resourced correctly Show less

Head of Solutions Project Management responsible for the portfolio management of up to 25 IT software and systems projects and line management of 9 project managers. Responsible for senior stakeholder management to balance demand and delivery in an emerging project and programme management environment.• Building a cohesive project management team that had been without line management for over a year• Creation of a portfolio resource model to baseline delivery capability and allow… Show more Head of Solutions Project Management responsible for the portfolio management of up to 25 IT software and systems projects and line management of 9 project managers. Responsible for senior stakeholder management to balance demand and delivery in an emerging project and programme management environment.• Building a cohesive project management team that had been without line management for over a year• Creation of a portfolio resource model to baseline delivery capability and allow demand management to be initiated• Creation of common project management governance processes to improve quality and highlight delivery weaknesses to allow targeted and continuous improvement Show less

Senior Project Manager responsible for managing multiple high risk and technically complex projects involving fixed and mobile communications. Full budget management accountability including business case and investment appraisal creation. Line management of a team of project managers and portfolio management responsibility for their projects with a combined budget of £30m.• Transformed the way Orange executes project management through the creation and implementation of new processes… Show more Senior Project Manager responsible for managing multiple high risk and technically complex projects involving fixed and mobile communications. Full budget management accountability including business case and investment appraisal creation. Line management of a team of project managers and portfolio management responsibility for their projects with a combined budget of £30m.• Transformed the way Orange executes project management through the creation and implementation of new processes and controls resulting in massive improvements in delivery metrics• Managed the delivery of a next generation voicemail platform to meet key network capacity challenges and enable new business features• Successfully selected key strategic suppliers through the RFI and RFP process• Ensured Orange did not invest £8m of capital expenditure in a mobile data network project with a weak business case despite significant business pressure to proceed. This was achieved through the use of clear and effective benefits management and project governance• Managed a key strategic programme of work with a budget of £18m to migrate Orange’s fixed line telephony solution onto a strategic platform• Delivered integration with BT’s strategic broadband provisioning platform to ensure continuity of service and to leverage future capability• Successfully turned a failing supplier relationship into an effective and capable delivery team that has improved to meet all Key Performance Indicators• Created a future provisioning upgrade strategy to minimise costs and reduce timescales• Created and deployed a new roadmap reporting tool to give executive level overviews of project portfolios Show less

Senior Project Manager responsible for managing a £6m project for Shell to deliver a customer facing telephony platform across 13 global regions.• Successful hardware and software rollouts across different time zones with multiple currencies and adherence to international tax law• Turned around a project with a poor customer relationship through the implementation of clear and effective project governance which resulted in increased revenue opportunities being seizedProject… Show more Senior Project Manager responsible for managing a £6m project for Shell to deliver a customer facing telephony platform across 13 global regions.• Successful hardware and software rollouts across different time zones with multiple currencies and adherence to international tax law• Turned around a project with a poor customer relationship through the implementation of clear and effective project governance which resulted in increased revenue opportunities being seizedProject Manager responsible for leading projects from inception at bid phase through to successful delivery and acceptance with budgets ranging from £1m to £3.3m. Customers included BT Retail and United Utilities.• Managed the bidding and delivery of a highly complex and very aggressive project to provide “single sign on” which enabled a seamless customer journey across multiple applications with one login. This project received unsolicited praise from executive board level due to its success• Set up a centre of excellence for single sign on and identity management in BT consisting of both onshore and offshore (India) teams• Managed the delivery of a call centre application to a water and electricity utilities company which was part of a larger £60m programme. This project delivered 7 weeks early with almost double the targeted profit margin despite the overall programme slipping by 18 months• Implemented new working practices around rapid prototyping of technical solutions to gain early end user support• Created a best in class web based project management tool used throughout BTProject Leader responsible for managing a team of 9-12 developers in the development of a large application for BT’s SME sector. This role included project management, change management and limited financial management Show less

Lead Application Developer responsible for leading development teams in the production of internal and external customer facing applications.• Placement on Building Long Term Potential programme for candidates identified as having senior management capability• Successful delivery of a European wide bank intranet application