Hello and thank you for taking the time to view my profile.Working with B2C and B2B organisations in Media, Technology, Retail and Consumer I deliver effective change and transformation via programmes, projects or ongoing operational improvement across EMEA. My experience and passion for customer centric business has helped me to define, design and deliver industry-leading consumer, digital and traditional, services that acquire, serve and keep customers. Particularly with the arrival of the age of the data driven operating model.Skills• Business development, responding to tenders and winning assignments.• Demonstrable track record of leading business change implementation and transformation projects (strategy to outcome).• Extensive experience of leading end to end digital project/programme delivery with and Agile / scrum management expertise.• Ability to manage complex stakeholder groups within fast paced environments.• Significant experience, content knowledge and practice of Operational Improvement, Organisation Design, Target Operating Model, Programme Strategy.• Managing critical Contact Centre Operations and BPO performance.My work spans many disciplines, from global consultancies to start-ups and what all successful engagements have in common is empowering people to care about achieving the right business outcome. Requiring leading integrated into multi-role delivery teams, usually serving in capacity of Programme, Project Lead, or Agile Delivery Manager.My approach is to see the bigger picture, the whole instead of the sum of the parts. And see opportunities where others see limits.