Iain Ripo Email & Phone Number

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Part time retail & distribution of a herbal remedy

Milton Keynes, England, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

I assisted Cisco IPT and Cisco VPN client hardware for ensuring smooth operations. I coordinated with different teams to maintain global network and lifecycle management technology. Furthermore, I identified, defined and established technical best practices to attain organisational goals.• I successfully identified and troubleshot complex problems in a short time to avoid any inconvenience.• I collaborated with staff and management to attain best organisational outcomes and goals.

London, England, United Kingdom

I resolved various issues through research, installation, customization, and network management support. I provided on-call operational assistance for all facets of Cisco VOIP hardware and software. I collaborated with vendors and partners to identify and fix issues as well as implemented strategies to provide tactical and long-term solutions.• I effectively resolved the complicated issues, while working in a building by utilising effective strategies.

Northampton, England, United Kingdom

During this role, I performed day-to-day maintenance, server support, and out of hours call-out to streamline operations. I determined methods and procedures to resolve critical technical issues related to hardware, software, and networking. I supported in managing 79xx series desktop and conference phones operating on both Unified Communications Manager v8.6 and Cisco Call Manager v4.1.• I managed over 3000 users in the UK and other different sites worldwide to achieve organisational objectives.• I facilitated in improvement of remote softphone for remote users.• I Performed services at overnight on short notice to recover a dead server.

London, England, United Kingdom

I directed daily maintenance and development of PC, infrastructure, server, and telephone environment. I managed customisation, desktop support system/application installation, configuration, and troubleshooting to attain best results. I oversaw installations and upgradations of NT and Windows 2000/2003 including, configuration and design of new NT domain and movement to active directory. I supervised workstation mechanisms and improvements including migration from Windows 3.11 / 95 to NT4.0 / 2000 / XP. I configured Cisco Routers as well as administrated Cisco Call Manager (IP) telephone systems and Meridian (PBX).• I worked overnight at short notice for recovering a dead server on 2 separate occasions to prevent business interruption and acquire minimum downtime.• I maintained backup of Exec v6-10 and of Internet Information Server 4.0 / 5.0. and participated in several sessions, while working on disaster recovery simulations.• I analysed and resolved various critical technical problems by utilising an attentive, methodical, and logical approach.